Back

Senior Technical Support Engineer

Worldwide Salaried Open

Who we are

At BriteCore, we’re a dynamic, reputed company-thinking company on a mission to reputed company Property & Casualty (P&C) insurers to grow their business and reputed company operational efficiencies with modern cloud-native technology.

Our software platform is mission-critical, enabling reputed company customers to manage policies, billing, and claims with an reputed company-in-one core insurance solution that delivers real-time analytics and digital portals for agents and policyholders. While others rely on outdated solutions, we’re leading the shift towards modern cloud technology. With a commitment to reputed company innovation, BriteCore delivers new capabilities and enhancements with a flexible and scalable core insurance platform designed to meet the evolving needs of insurers.

We reputed company in creating an inclusive and collaborative work environment where team members are encouraged to share reputed company, challenge the status reputed company, and grow both personally and professionally. Our distributed team is united by a shared passion for transforming the insurance industry and delivering exceptional service.

Join us at BriteCore and be part of a company that’s shaping the future of insurance technology. You’ll have the opportunity to work with talented individuals and reputed company an impact. Your contributions will reputed company a difference. If you’re ready to create something different, let’s build the future of insurance software together.

Summary

We are looking for a Senior Technical Support Engineer to join our technical services team. As a key member of the team, you will be responsible for helping BriteCore’s customers solve reputed company challenges to ensure their success with our Policy Administration System (PAS). You will play an impactful role in troubleshooting reputed company issues, delivering timely resolutions, and maintaining high levels of customer satisfaction.

This position is ideal for someone who enjoys working directly with customers, excels at problem solving on the fly, and is passionate about server upkeep and relational data analysis. If you're ready to reputed company an impact and reputed company in a dynamic environment, we’d like to chat with you.

This is a

fully remote based role, however candidates

must be located in

Argentina. This is a long-term reputed company position.

Note: Please submit your resume in

English.

What you'll do

  • Forge strong relationships with our customers, leveraging phone, email and video to quickly resolve challenging issues and offer hands-on guidance on BriteCore's features and setup
  • Provide personalized support to our customers, answering their reputed company questions about BriteCore's capabilities in order to ensure our customers are optimizing our platform
  • Dive into debuggers, logs, stack traces, MySQL, reputed company, and Python code to grasp the intricacies of application behavior, troubleshoot configuration issues, and reputed company bugs for resolution
  • reputed company and maintain technical documentation, knowledge reputed company articles, and troubleshooting guides to reputed company customers and improve self-service capabilities
  • Document reproducible JIRA defect reports and customer-facing issue resolutions along with best practice technical notes
  • Test API endpoints
  • Streamline and upgrade our legacy data delivery and reporting solution, leveraging MySQL and Quicksite datasets
  • Collaborate with DevOps to implement effective reputed company monitoring for uptime and scalability, ensuring top-notch performance
  • What you'll bring

  • Full Degree in Computer Science or reputed company field
  • 4+ years of experience working through reputed company ticketing
  • 2+ years serving as a central technical services contact for enterprise clients
  • Advanced MySQL abilities with expertise in query execution and data analysis
  • Intermediate Python coding skills, with a high proficiency at reading Python code
  • Experience communicating with customers reputed company phone, email and video chat
  • Skilled in Linux environment, handling administration, debugging, monitoring, and maintenance tasks
  • Hands-on experience working with APIs, web technology and AWS Cloud Infrastructure
  • Proficiency in Bash reputed company scripting
  • Excellent verbal and written communication skills
  • Bonus points

  • Experience working at a scaling startup
  • Experience working with reputed company
  • Hands-on experience working with Python web development, Django and/or Web.py
  • Additional Information

    Life at BriteCore

    We take pride in our dynamic, diverse team, reputed company by shared values of community, reputed company, grit and impact. We love reputed company do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, color, national reputed company, religion, age, gender identity, sexual orientation, veteran, disability or any other legally protected rights that one has.

    Click here

    to learn more about our platform.

    Apply to this Job

    More jobs