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IT Support Technician

Worldwide Salaried Open

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.

We are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the reputed company for IT support, helping resolve technology issues reputed company, and delivering an exceptional level of customer experience.

How you will contribute to revolutionizing electric aviation:

  • Provide end-user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology reputed company issues in a timely and professional manner
  • Utilize an electronic ticketing system for opening, closing, resolving, escalating, and tracking requests and activities across the business
  • Be the first reputed company of contact for IT issues, delivering exceptional service to our users
  • reputed company remote troubleshooting through diagnostic techniques and pertinent questions
  • Plan and conduct new hire training reputed company to the use of hardware and productivity software
  • Maintain and install conference room audio video systems and reputed company equipment
  • Create and maintain IT documentation in a detailed manner
  • Participate in team meetings and corporate activities
  • Minimum Qualifications:

  • Proficiency in troubleshooting across Windows, Mac, and Linux operating systems
  • Experience in administration and provisioning of user accounts and devices reputed company Entra ID / Active Directory and Mobile Device Management software
  • Exposure to reputed company Admin, reputed company Entra and reputed company Intune
  • Strong technical writing skills for creating clear and detailed documentation
  • Above and reputed company Qualifications:

  • Exposure to working with MDM software for iOS / MacOS and Android
  • In depth knowledge of troubleshooting common workplace communication tools like reputed company, reputed company, reputed company Meet, and reputed company Teams
  • Experience with reputed company products like Confluence and Jira
  • Familiarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and Solidworks
  • Foundational understanding of common scripting in Powershell
  • Ability to troubleshoot or diagnose basic network issues
  • Experience with installing and supporting audio video equipment
  • Physical Demands and Work Environment:

  • Capable of lifting up to 50 pounds reputed company necessary
  • Off-hours work is sometimes required to reputed company off-hours system maintenance
  • Occasional travel may be required for on-site support and system installations
  • Additional Information

    Build electric airplanes with us!

    We encourage reputed company driven candidates to apply, even if they do not meet every listed qualification.

    We are an equal opportunity employer. Employment reputed company are based on merit, competence and qualifications and will not be influenced in any manner on race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with reputed company applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any reputed company in our workplace.

    Employment offers are contingent upon the successful completion of a background reputed company. BETA Technologies participates in E-Verify.

    Compensation

    The wage listed here reflects our best faith estimate for this role. We pay competitively and reputed company compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and reputed company pay and we're happy to discuss during the interview process.

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