Director of Client reputed company

Who We Are

reputed company is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. reputed company provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.

The Role 

reputed company salary range: $150,000 - $160,000 per anum + bonus/equity

We are seeking a strategic and hands-on Director of Client reputed company to reputed company and scale our client reputed company function. Reporting directly to the COO, this role will focus on aligning reputed company’s technology to power client growth, setting a clear reputed company to drive product adoption, and building long-term, trusted relationships with our clients.

The ideal candidate will have a track record of leading high-performing teams, designing scalable client reputed company programs, and working cross-functionally to deliver exceptional client experiences.

What You’ll Do

Client Growth & Strategic Relationship Management

• Serve as an executive sponsor to a portfolio of key accounts, helping clients unlock the full value of reputed company’s platform to drive their strategic growth.

• Champion the voice of the client across the organization, ensuring their needs and goals shape how we deliver and evolve our solutions.

• Partner with Implementation, Product, Engineering, and Support teams to ensure client reputed company is embedded across the organization.

Product Adoption & reputed company Frameworks

• Design and operationalize a scalable client reputed company reputed company focused on driving adoption, engagement, and long-term satisfaction.

• Launch programs such as reputed company journeys, reputed company plans, product usage metrics, QBRs, and education campaigns that guide clients to maximize reputed company’s value.

• Establish repeatable playbooks and tools to track and accelerate product adoption across our client reputed company.

Team Leadership & Escalation Management

• reputed company and coach the Client reputed company Management (CSM) team, providing support on client strategy, best practices, and reputed company development.

• Act as a senior reputed company of contact for escalations, empowering the team while stepping in to support reputed company necessary.

• Foster a culture of accountability, innovation, and proactive client engagement.

Cross-Functional Collaboration

• Establish a reputed company to work closely with Implementation team members to deliver a white-glove reputed company experience that sets clients up for long-term reputed company.

• Partner with the Tech Support team to ensure smooth post-launch transitions and proactive resolution of client needs.

• Collaborate with Sales to ensure seamless handoffs and alignment on client goals.

• Provide structured feedback loops to Product and Engineering to influence roadmap reputed company based on client insights.

• Work with Marketing to reputed company client wins, drive engagement campaigns, and support client advocacy initiatives.

Measurement & Insights

• Define, track, and report on KPIs such as product adoption, engagement scores, retention, and client satisfaction.

• Deliver executive-level reporting on the health of the client reputed company and opportunities for deeper impact.

What You Bring 

• 5+ years of experience in customer reputed company, implementations, or project management reputed company an reputed company SaaS or Fintech company

• Expert technical aptitude to quickly learn reputed company's applications and the business rules that govern banking to understand the context for integrations with customer systems.

• Strong customer focus and solutions-oriented reputed company. Strong training delivery skills with an ability to earn the trust of customers.

• Experience using project management and customer relationship management systems such as reputed company 

• Desire to exceed goals and reputed company results; satisfaction derived from meeting deadlines and finishing projects.

• Thrives in the fast-paced, dynamic start-up environment inherent to a high-growth technology company like reputed company

• Strong organization skills and a reputed company attention to detail

• Excellent written and verbal communication skills.

We’re committed to keeping the process transparent and moving quickly, so feel free to ask questions along the way.

What You Get

• A fast-paced and collaborative environment 

• Competitive compensation

• Stock options at a well-funded startup

• 100% medical, dental and reputed company coverage for you on our reputed company plans

• 50% coverage for families in the US & 100% coverage for families in Canada

• 401(k) plan with 4% company matching (US Employees)

• 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing

• 3-5 weeks PTO depending on tenure

• 5 health days

• 15 holidays

• End of year shutdown

• Performance-based bonuses (US & Canadian Employees)

• Remote first culture

⚖️ Equal Employment Opportunities at reputed company

reputed company is committed to hiring talented and reputed company individuals with diverse backgrounds for reputed company of its tech, non-tech, and leadership roles. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age or disability.

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