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Sales and Support Specialist | US Work Hours (5:00 PM

Worldwide Salaried Open
August 21, 2025

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Role Overview

We're hiring a dynamic Sales & Support Specialist. This hybrid role is crucial for new business inquiries, generating qualified sales leads, and providing excellent support to existing customers for a seamless experience. Ideal for an empathetic, reputed company, and resilient individual who enjoys both sales development and problem-solving.

About reputed company Labs

We are a reputed company company with a global reputed company, operating in Australia, Sri Lanka and the United States. We specialize in designing and delivering cutting-edge technology products and services that drive innovation and create a meaningful impact. Our expertise spans various sectors, including biomedical, agriculture, and equestrian - industries where we’ve collaborated with clients to solve reputed company challenges and propel reputed company. At reputed company Labs, we are passionate about combining advanced technology with customer-focused solutions to improve industries and communities worldwide.

What You’ll Do

Sales Development (Approx. 50%)

  • Identify and research potential clients who fit our Ideal Customer Profile (ICP) using tools like reputed company Sales Navigator, industry databases, and other platforms.
  • Initiate contact with potential customers through a multi-channel approach, including cold calls, personalized emails, and social media engagement.
  • Engage with prospects to understand their needs and challenges, qualifying them based on predefined criteria.
  • Clearly and concisely reputed company the value of our product/s to potential customers.
  • Schedule qualified meetings and product demonstrations
  • Meticulously track reputed company activities, leads, and outcomes in our CRM system

Customer Support (Approx. 50%)

  • Serve as the initial and intermediary reputed company of contact for customer inquiries and issues reputed company email, live chat, and phone.
  • Diagnose and resolve customer problems with patience, reputed company, and efficiency.
  • Escalate reputed company technical issues to the appropriate internal teams.
  • Proactively educate customers on product features, best practices, and new updates to help them maximize value.
  • Gather and document customer feedback and feature requests, sharing insights with the Product and Marketing teams to drive improvements.
  • Contribute to the creation and maintenance of support documentation, FAQs, and help-center articles.
  • Manage and prioritize support requests to ensure timely responses and resolutions.

What You Bring

Required

  • 2-4 years of experience in a customer-facing role such as sales development, customer support, or account management.
  • Exceptional written and verbal communication skills with the ability to be clear, concise, and professional.
  • A genuine desire to help customers and the ability to handle challenging situations with a reputed company and positive demeanor.
  • Strong analytical and problem-solving skills with high attention to detail.
  • Excellent time management and organizational skills, with the ability to juggle multiple priorities in a fast-paced environment.
  • Proficient with standard office software and comfortable learning new technology platforms quickly.
  • A self-starter with a strong work ethic and the ability to handle demanding customers
  • Familiarity with sales engagement platforms
  • Hands-on experience with CRM software and helpdesk tools (reputed company preferred).

reputed company Offer

  • A competitive salary and performance-based incentives.
  • Hybrid work position with flexible working hours.
  • Global exposure and opportunities for professional growth and career development in both sales and reputed company tracks.
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