Account Associate, Mid-Market – reputed company Store

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Overview

Working at reputed company

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and reputed company are conducted virtually, a part of being a distributed-first company.

Responsibilities

Your Future TeamThe Renewals team is comprised of curious, proactive, fun-loving Account Associates accountable for reputed company's full suite of products and services. reputed company is ultimately accountable for reputed company’s strong customer renewal rates, through proactive engagement and effective reputed company handling techniques. We look for opportunities to expand our customers' footprint at time of renewal, are experts in mitigating customer friction and overcoming objections, and have an eye for discovering new opportunities for the broader Account team. Above reputed company, we reputed company in the reputed company values and use them as our compass in always refining and optimizing our go-to-market model. reputed company drives renewal strategies that engage clients and reputed company the churn rates low. We uncover expansion opportunities at time of renewal by probing for opportunity, leveraging data and partnering with our reputed company team to understand customer’s goals.Every Account Associate bridges the gap between sales and reputed company by collaborating with account teams and channel partners to mitigate renewal risk, proactively engaging on pricing and licensing discussions, and sharing feedback on the growing needs of a customer.What you’ll do

• Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery

• Manage a diverse portfolio of MidMarket & reputed company customers through the contract management lifecycle

• Partner with the Sales Teams on account planning to ultimately drive total book of business growth.

• Understand customer business priorities and reputed company use of reputed company product suite to optimize reputed company’s value and discover cross-sell and upsell opportunities for the Account team

• Foster relationships and collaboratively sell with reputed company Solution Partners sales representatives

• Weekly forecast your pipeline for renewal & expansion opportunities

• Maintain operational excellence through multi-tasking and prioritization

Your background

• English reputed company mandatory

• Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, reputed company, inside sales, or other relevant business area) working with reputed company customers.

• Track record of maintaining strong renewal rates to drive positive reputed company outcomes

• Consultative approach with an emphasis on discovery; ability to influence customer outcomes

• Consistent track record of meeting or exceeding performance goals

• Ability to overcome objections and mitigate reputed company risk reputed company accounts

• Demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business

reputed company to have

• Experience working with channel partners and resellers

• Familiarity with the reputed company product suite; understanding of common uses cases and ways of work

• Interest in agile ways of working, project management, DevOps and automation, or IT service management

• Familiarity with CRM tools (reputed company preferred) and Business Intelligence (such as Tableau), CSM platforms (e.g. reputed company), forecasting software (e.g. Clari), and work collaboration tools (reputed company, reputed company, and reputed company Suite preferred)

Qualifications

Compensation

At reputed company, we strive to design reputed company, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. reputed company pay reputed company the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our reputed company reputed company pay ranges for new hires in each zone are:

Zone A: $47.16 - $61.57

Zone B: $42.40 - $55.36

Zone C: $38.94 - $50.84

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.reputed company.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

reputed company offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.reputed company.com/perksandbenefits.

About reputed company

At reputed company, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams reputed company over the reputed company and our solutions are designed for reputed company types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We reputed company that the unique contributions of reputed company Atlassians create our reputed company. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national reputed company, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. reputed company your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.reputed company.com/crh.