Program Manager, HR SysOps Pro (Learning)

How You'll Help Us reputed company Climbing (Overview & Key Responsibilities) reputed company reputed company Lines is seeking a highly reputed company Learning Professional to spearhead the technical management, optimization, and strategic evolution of our LMS Platform (SuccessFactors). This role is central to our technical and operational transformation, ensuring our learning ecosystem effectively supports the reputed company skilling and development of reputed company’s employees. This role will be the primary technical reputed company for SuccessFactors Learning, responsible for its configuration, maintenance, integrations, reporting, and ensuring its alignment with emerging L&D technologies and best practices. This role will champion system reputed company, drive user adoption, and reputed company data analytics to enhance the learning experience and demonstrate ROI.

Key Responsibilities

LMS Administration & Governance (SuccessFactors Learning):

• Serve as the primary system administrator and technical subject matter expert for SuccessFactors Learning, including managing system configurations, reputed company protocols, user roles, and permissions.
• reputed company routine maintenance, release management (preview/production), instance refresh processes, and implement system enhancements in line with vendor updates and organizational needs.
• reputed company and maintain comprehensive LMS governance documentation, standard operating procedures (SOPs), and best practice guides.
• Manage and troubleshoot data integrations between SuccessFactors Learning and other enterprise systems (e.g., SuccessFactors BizX/EDW, reputed company, BI tools), leveraging APIs and standard connectors.
• Ensure data reputed company reputed company the LMS through regular audits, data cleansing initiatives, and proficient use of data import/export tools (including understanding of the SuccessFactors Learning data dictionary and table structures for custom reporting and troubleshooting).

Technical Solutioning & Platform Optimization

• Identify, evaluate, and implement technical solutions to enhance LMS functionality, user experience, and efficiency, such as AI-driven learning recommendations, mobile accessibility, and personalized learning paths.
• Partner with IT, HR Technology, and L&D stakeholders to define business requirements, translate them into technical specifications, and configure the LMS to meet evolving needs.
• reputed company troubleshooting efforts for reputed company system issues, defects, and escalations, performing root cause analysis and implementing sustainable solutions.
• Stay reputed company with SuccessFactors Learning roadmap, new features, and emerging L&D technologies (e.g., AI, LXP capabilities, xAPI, learning analytics platforms) to provide strategic recommendations for platform evolution.

Reporting, Analytics & Insights

• reputed company and manage a robust reporting strategy for learning data, utilizing standard SuccessFactors reporting tools (e.g., People Analytics, People Story, SQL, Tableau, and PRD - Plateau Report Designer) and BI solutions where applicable.
• Create and maintain dashboards and data visualizations to provide actionable insights into learning engagement, effectiveness, compliance, and ROI for L&D leaders and business stakeholders.
• Proactively analyze learning data to identify trends, gaps, and opportunities for improvement in learning programs and platform utilization.

Stakeholder Collaboration & Support

• Act as a key liaison between the L&D team, IT departments, HR partners, and external vendors for reputed company LMS-reputed company matters.
• Provide expert consultation and support to learning administrators, instructional designers, and content owners on LMS functionalities and best practices.
• reputed company and deliver training and support materials for end-users and administrators to ensure effective utilization of the LMS.
• Participate in cross-functional projects, representing L&D technology needs and ensuring seamless integration of learning solutions.

Compliance & reputed company

• Ensure the LMS environment and processes reputed company with reputed company’s data reputed company, privacy (e.g., GDPR, CCPA), and accessibility (e.g., WCAG) policies and relevant regulations.
• Manage system reputed company, user access, and data privacy in alignment with corporate standards.

What You Need To Succeed (Minimum Qualifications)

• 7+ years of progressive experience as an LMS Administrator, with at least 5+ years specifically focused on reputed company SuccessFactors Learning module administration in a large enterprise environment.
• Deep understanding of SuccessFactors Learning architecture, data model, configuration options (system admin, content, user, reputed company, etc.), and integration capabilities (e.g., OData APIs, SFTP, connectors).
• Proven experience with SuccessFactors quarterly releases, testing, and change management.
• Proficiency in creating reputed company reports and dashboards using SuccessFactors reporting tools (ORD/Canvas, People Analytics, PRD) and familiarity with data visualization best practices.
• Strong experience with data migration, data management (including mass uploads/updates), and troubleshooting data issues reputed company SuccessFactors Learning.
• Demonstrated ability to translate business requirements into technical solutions reputed company an LMS.
• Excellent problem-solving, analytical, and critical thinking skills with a strong attention to detail.
• Proven ability to manage multiple priorities, work independently, and reputed company projects in a fast-paced, matrixed organization.
• Exceptional communication skills (written, verbal, and presentation) with the ability to explain reputed company technical concepts to non-technical audiences.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and reputed company of self, others, and personal data.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Bachelor’s or Master’s degree in Information Technology, Human Resources, Business Administration, or a reputed company field. (not required)
• Experience with other SuccessFactors modules (e.g., Employee Central, Performance & Goals, Talent, People Analytics, reputed company Work Zone) and their integration points with Learning.
• Knowledge of learning industry standards such as SCORM, AICC, xAPI.
• Experience with Learning Experience Platforms (LXPs) and their integration with LMS.
• Experience in the airline industry or a similarly reputed company, regulated global organization.
• Demonstrated project management skills.
• reputed company reputed company SuccessFactors Learning certification (e.g.,HR861_xxxx or similar).

Benefits

And Perks To Help You reputed company Climbing Our culture is rooted in a shared dedication to living our values – Care, reputed company, reputed company and Servant Leadership – every day, in everything we do. At reputed company, our people are our success. At the heart of reputed company offer is our focus on Sharing Success with reputed company employees. Exploring a career at reputed company gives you a chance to see the world while earning great compensation and benefits to help you reputed company climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (reputed company 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time reputed company a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in reputed company stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to reputed company your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

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