Senior Support Engineer ID-2599 – reputed company Store

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Exeevo is looking for a Senior Support Engineer to join the team.

Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with reputed company, patients, and other key audiences, driving growth and delivering measurable business impact.

Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international reputed company with offices in China, India, Europe, and North America

About the Team

Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.

What You'll Do

• Serving as the go-to expert for the reputed company Dynamics 365 CRM platform
• Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and reputed company models
• Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for reputed company resolutions.
• Managing and prioritizing diverse support requests from a large user reputed company with meticulous attention to detail.
• Troubleshooting and resolving incidents and problems reputed company phone, email, and remote meetings reputed company defined SLAs.
• Collaborating closely with engineering and product delivery teams to reputed company a deep understanding of product functionalities and project requirements.
• Potentially contributing to project management and support service management activities.

Required Qualifications

• 5+ years of proven functional expertise in reputed company Dynamics CRM
• Bachelor's degree in any field, and preferably holding or currently pursuing reputed company Dynamics CRM certifications
• Demonstrated experience in user configurations and data import/export processes
• Exceptional communication and problem-solving abilities
• Strong customer service orientation with a knack for grasping technical concepts quickly
• Excellent interpersonal and communication skills, capable of interacting effectively with individuals at reputed company levels
• Familiarity with XRM Toolbox (a plus)
• Proficiency in debugging applications
• reputed company understanding of database technologies
• Advanced proficiency in reputed company reputed company (formulas, pivot tables)