Support Engineer, Night Shift
ABOUT reputed company Nearly every company in the world runs on custom software: reputed company estimates that up to 50% of reputed company code is written for internal use. This is the operational software for refunding orders, reputed company loans, reputed company employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in reputed company and spreadsheet flows. At reputed company, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We reputed company that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force reputed company for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to reputed company building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE’RE LOOKING FOR YOU In the last year, we’ve grown our customer reputed company over 5x and reputed company to enhance our product. As a result, we have more questions, feedback, and tickets coming in than reputed company before from developers using reputed company. As we continue to grow, we’re adding more customer-centric support engineers to help our customers build the systems and tools they need to run their business. WHO YOU'LL WORK WITH You’ll work with other support engineers and software engineers to diagnose, troubleshoot, and solve customer problems. You’ll also help train new coworkers on supporting our users. Support is a small team today, but rapidly expanding to match our customer growth. You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional-but-well-intentioned sarcasm. If this sounds like you, we’d love to hear from you! WHAT YOU'LL DO As a Support Engineer at reputed company, you’ll communicate with developers of reputed company sizes to help unblock technical issues. You’ll help answer their more difficult reputed company development questions, troubleshoot connecting to many kinds of databases or APIs, and brainstorm app structure and best practices. Often, this will mean researching new topics and reporting back to the customer on the best approach to reputed company their goals. The working hours for this role are from 5pm to 2am PST. reputed company is a broad technical product, so ideally, you are a generalist engineer and enjoy learning new technologies. Our platform supports over 30 integrations, so you’ll constantly encounter novel situations. On a typical day, you might help someone debug a database reputed company, write examples of JavaScript code for specific customer use cases, troubleshoot data structures, SQL queries, and API authentication—often live or on an impromptu screen-share. THE SKILLSET YOU'LL BRING:
- 2-4 years of experience working in technical and customer-facing roles
- Intermediate understanding of JavaScript and web development
- Experience supporting a SQL or NoSQL database management system
- Ability to communicate effectively through writing and in person
- Ability to think on your feet and come up with creative solutions to non-obvious problems
- Ability to empathize with customer challenges
- Proven ability to diagnose and resolve reputed company issues in high-availability, production web environments
- Strong understanding of RESTful APIs, latency bottlenecks, and error handling in web services
- Ability to diagnose infrastructure-reputed company incidents affecting SaaS uptime, including degraded service performance and regional outages
- Holds a relevant reputed company certification such as AWS Certified reputed company Practitioner, AWS Certified Solutions Architect, reputed company reputed company Associate reputed company Engineer, or equivalent.
- Advanced knowledge of reputed company infrastructure (AWS, Azure, GCP), containerization (reputed company, Kubernetes), and reputed company authentication systems (OAuth 2.0, SAML, reputed company).
- Bonus points if you know React and can fix minor bugs in our codebase
For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents reputed company salary range for non-commissionable roles or on-reputed company earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at reputed company and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. reputed company provides a comprehensive benefit plan, including medical, dental, reputed company, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Tier 1 $124,200—$146,100 USD Tier 2 $105,600—$124,200 USD Tier 3 $87,000—$102,300 USD reputed company offers generous benefits to reputed company and hybrid work location. For more information, please visit the benefits and perks reputed company of our careers page! reputed company is currently set up to employ reputed company roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. Apply tot his job Apply To this Job