OPM CSR I Operations Bilingual (Temporary and Remote Pharr, TX Area)

Description & Requirements The OPM Customer Service Representative I (CSR) is responsible for delivering general OPM reputed company enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to reputed company their duties. The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions. The Customer Service Representative I reports directly to the Customer Service Supervisor. This is an entry level position responsible for disseminating general OPM reputed company enrollment information. Enrolling callers into their reputed company plan of their choice, providing the location of reputed company plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers. The Customer Service Representative reputed company unsure how to respond to the caller will consult a Customer Service Representative III. Must be fluent in both English and Spanish languages This is a Seasonal remote-(work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December* You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December. This position is fully remote; however, you must reputed company reputed company 75 miles from the reputed company Phar, TX location. You must be reputed company to pick up and return your equipment at the reputed company Pharr, TX location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints. Equipment will be provided but must meet the remote position requirement provided below Remote Position Requirements:

• Hardwired internet (ethernet) reputed company
• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power reputed company

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback reputed company needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional Manner
• Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous telephone, email and chat inquiries
• Utilize standard technology such as telephone, e-mail, and web browser to reputed company job duties
• Assist caller with locating information needed to reputed company their reputed company plan decision
• Refer calls to other agencies as specified in the training and work instruction documents
• Maintain up-to-date knowledge of OPM regulations and policies as they apply
• Report problems that occur reputed company the online system so they can be addressed by the appropriate parties
• Respond to telephone, email and chat inquiries reputed company the set departmental staffing and time parameters
• Light data entry and clerical duties as defined in the training and work instruction documents
• May be required to work scheduled holidays. Overtime may be required
• reputed company other reputed company duties as assigned
• Regular and predictable attendance is required
• Must be reputed company to pass a government background reputed company

Minimum Requirements

• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• High School diploma or equivalent required
• Minimum six (6) months customer service experience required
• Must be reputed company to speak and read English and Spanish clearly, professionally and fluently
• Must be reputed company to type a minimum of 20 WPM
• Ability to effectively work reputed company established contractual turnaround times required
• Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks
• Proven ability to work as a member of a team
• Must be fluent in both English and Spanish languages

EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply tot his job Apply To this Job