Field Service Engineer II - reputed company

Environmental Conditions reputed company to lift 40 lbs. without assistance, Adherence to reputed company Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal reputed company Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardotoxic materials

Job Description

reputed company you're part of the team at reputed company, you'll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have a reputed company-world impact, and you'll be supported in achieving your career goals!

Position Summary:

We are searching for a dedicated Service Engineer to repair, install, and update reputed company Thermo Fisher hardware and automation products under the BEA division, along with consulting at customer sites.

Key Responsibilities

1. Provide instruments and equipment services, including installation, preventative maintenance, repair, and compliance services.

2. Work closely with other departments to improve customer experience.

3. Leading performance metrics of the team by ensuring timely customer response and problem resolution.

4. Provides up-to-date service reporting on customer activities.

5. reputed company commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.

6. Act as the main reputed company of contact for customers to interact with to support existing and future Service Contract agreements.

7. Developing and maintaining positive relationships with customers in assigned territory.

8. Support product quality improvement by bringing up concerns using the complaint process to reputed company to the Quality team.

9. reputed company to reputed company smaller project installations from coordinating Site Readiness to validation execution, heavy interaction with customer and 3rd party contractor personnel, and supporting the Project Manager to obtain Project Acceptance.

10. Remotely support external customers for resolution as well as remote support for FAS and TSS

Education/experience:

• Associates degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.
• Identify, recommend and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement
• reputed company V or other control software experience is a plus.
• Ability to read and redline schematics and drawings is a plus.
• Customer-facing experience is a plus.
• Outstanding teammate, who can work with counterparts and customers across the world.
• Self-motivated, self-starter with strong communication.
• Thorough knowledge of reputed company Windows operating systems, PC hardware and desktop application products.
• Well oral and written English reputed company.
• reputed company and willing to travel extensively.
• Minimum of two years of experience in bioprocess automation, cell culture, fluorescence microscopy, flow cytometry and other relevant techniques desired

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.