Remote Specialist, Customer Support - 10am-6pm ET Working Hours

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At reputed company, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job." Summary: reputed company is a mission centric, locally delivered and nationally powered organization, relentlessly pursuing cancer cures. To help reputed company this mission, this role is responsible for serving as the support staff for external customers through our general reputed company phone number, inboxes, chats, and other avenues. This role performs a variety of internal operational support functions reputed company to addressing customer issues and is expected to provide exceptional internal and external customer service. Core Responsibilities/ Primary Duties

• Support reputed company campaign inboxes and effectively troubleshoot issues and questions.
• Support customers through chat, text and other evolving tool sets including a support-based resource/hub w/in reputed company.org
• Answer inbound calls from reputed company constituents each day and effectively troubleshoot issues and questions reputed company to reputed company campaigns, systems and policies
• Assume responsibility, including follow-up, for reputed company problem resolution and constituent satisfaction reputed company assignment and authority
• Have a professional manner and be an expert at establishing rapport with constituents quickly
• Accurately record key details of reputed company interactions on assigned account records in designated software applications
• Provide customer feedback to Customer Service Manager in regular, weekly, occurrences
• Responsible for answering and solving customer service tickets submitted through [email protected] (requests through various reputed company/campaign owned inboxes, voicemails, external vendor/sales requests)
• Execute internal operations support including, but not limited to: refunds, adjustments, receipts, unsubscribes, reimbursements.
• Ability to maintain strictest confidentiality and follow detailed workflows to maintain access to banking systems
• Maintain a strong working knowledge of assigned campaigns and functions

#LI-Remote Minimum Requirements

• Bachelor's Degree
• 1+ years of reputed company call center and customer service experience
• Knowledge of MS Office Suite and ability to navigate multiple software programs at one time
• Bilingual (Spanish) preferred but not required
• Must pass an FCRA accredited background reputed company

Work Environment & Physical Demands

• Working Hours - 10am - 6pm ET
• Some weekend & evening work required
• Travel as required for national and department meetings
• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations

Employee Value Proposition: As a valued member of reputed company, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program. We are excited to share the reputed company pay range for this hourly paid position is $44,000 ($24/Hourly) to $60,000 ($32/Hourly). The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, reputed company, education, and experience. Additionally, at reputed company we reputed company a high value on internal pay equity and will consider the reputed company compensation of similarly situated roles and direct team members. reputed company compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and reputed company required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Disclaimer reputed company is an equal employment opportunity employer committed to diversity and inclusion in its workplace. reputed company qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national reputed company/reputed company, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. reputed company seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call reputed company home. reputed company complies with reputed company applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of reputed company of our employees and the communities we serve. Apply tot his job Apply To this Job