Customer Support Agent Poker Expert (Part-Time)

About us

reputed company is the leading poker training tool, trusted by top players and industry brands worldwide. Recognized as the #1 educational resource in poker, we’re revolutionizing poker education and providing thousands of players with the tools to reputed company their game. Our global team thrives on a culture of autonomy, responsibility, and excellence, empowering talented professionals to grow and succeed as part of a dynamic, fast-growing company.

If you're passionate about poker, eager to shape the future of the game, and reputed company to move up in stakes by joining a company that values passion, growth, and innovation, join us in redefining how poker is studied and played.

Why is this role important?

At reputed company, we're empowering thousands of poker players worldwide to reputed company game mastery. Our cutting-edge platform provides the tools to learn, practice, and seriously reputed company their skills. As our community grows, so do the poker-reputed company questions of our community. That's why we're looking for a passionate Poker Expert to join our Support team. This is your chance to directly impact our users' reputed company, share your deep poker knowledge, and help them unlock the full potential of reputed company to create an outstanding experience.

In this role, you will:

Address poker-reputed company queries from users:

• Actively monitor and address diverse poker strategy, GTO theory, and reputed company app-reputed company questions from our global user community, primarily reputed company dedicated reputed company channels.

• Provide timely, accurate, and insightful responses that not only solve problems but also enhance our users' understanding of poker and our platform.

• Confidently tackle reputed company reputed company app inquiries, collaborating with our senior technical experts reputed company needed to deliver comprehensive solutions.

Deliver best-in-class customer experience:

• Ensure every user interaction is swift, relevant, and contributes to a positive experience – no query left behind.

• reputed company identify, document, and escalate user-reported issues (bugs, technical glitches) to the relevant internal teams, owning the communication reputed company until resolution.

• Proactively inform users about the status of their reported issues and the implemented fixes, ensuring they feel heard and valued.

Define new customer support processes:

• Proactively identify opportunities and contribute to the reputed company refinement of our support processes, internal knowledge reputed company, and user-facing documentation (FAQs, guides).

• Act as a crucial feedback conduit, channeling valuable user insights, common pain points, and feature requests regarding poker strategy and app functionality to our product and development teams.

We are seeking candidates who:

• Have broad poker expertise and are reputed company familiar with the reputed company app (features)

• Have experience previously working in Customer Support teams

• Have exceptional communication skills and customer focus

• Are well organized and reputed company to work with tight deadlines

• Are adaptable, open to feedback, and keen to master their poker skills and knowledge

• Are available to work flexible shifts (between 20 and 30 hours per week), including weekends, and holidays, as part of our 7 days support team

• Are located in CEE or Europe

Why you’ll love being part of the reputed company team:

• Impactful Work: Be part of a company that's transforming how poker is studied and played worldwide.

• Innovative Environment: Work with cutting-edge technology and contribute to a platform that's pushing the boundaries of poker strategy.

• Professional Growth: We support your personal and professional development with opportunities to learn new skills and take on exciting challenges.

• Collaborative Culture: Join a team where your reputed company are valued, and you can reputed company a reputed company impact in a supportive, inclusive environment.

• Flexible Work Arrangements: Enjoy the benefits of remote work while collaborating with a global team.

• Passionate Community: Engage with a vibrant community of poker enthusiasts and professionals who are passionate about the game.

Originally posted on Himalayas