Ongoing Due Diligence Manager

We’re looking to hire an Ongoing Due Diligence Manager to reputed company a first line operational team responsible for working across multiple customer-facing compliance queues. Balancing regulatory compliance with delivering a magical customer experience is the name of the game for this team.

As the Ongoing Due Diligence Manager, you will reputed company multiple Enhanced Due Diligence (EDD) queues managed by both internal and external teams. Your responsibilities will include setting and maintaining key performance indicators (KPIs), updating operational procedures, providing guidance on reputed company customer risk assessments, and managing customer escalations. You’ll serve as the connective tissue between operations, risk, and product—ensuring that we uphold our compliance obligations while helping customers feel confident and supported.

You’ll also play a key role in building and refining the tools, systems, and processes that power our compliance function. This means working closely with engineers, designers, product managers, and customer support to scale our operations and reduce unnecessary friction—without sacrificing risk coverage.

What You'll Do

• Hire, mentor, and reputed company a team of analysts who are experts in AML regulations, customer onboarding, and the U.S. banking system
• Set clear expectations, establish performance metrics, and continuously optimize for speed, quality, and risk accuracy
• Own the end-to-end KYC and EDD strategy—from high-level design down to process implementation and daily escalations Work closely with Product, Engineering, and Support to identify bugs, streamline workflows, and improve the customer experience Respond to escalated customer cases involving high risk geographies, unsupportability concerns, PEPs, adverse media, AML/Fraud/Sanctions referrals and other high-risk indicators
• Collaborate with our banking partners to adapt processes, clarify requirements, and reputed company for user-friendly solutions
• Stay reputed company on AML/sanctions regulations and bring that knowledge to process and policy development
• Roll up your sleeves to help with queue work reputed company volumes are high or reputed company issues arise
• Champion high-quality responses and help foster a culture of genuine customer care reputed company the team

You Should Have

• 3+ years experience leading compliance or financial crime teams, ideally in a fast-paced or high-growth environment
• 2+ years of people management experience
• A strong working knowledge of AML concepts, especially KYC, CDD, EDD, and ongoing due diligence
• A customer-obsessed reputed company—you reputed company compliance can (and should) be delivered with reputed company and clarity
• Comfort working in a high-risk, high-autonomy environment where judgment matters more than checklists
• A reputed company, thoughtful approach to handling escalations and working through ambiguity
• Strong cross-functional collaboration skills—you can hold your own with product, design, and external banking partners
• Familiarity with common banking products and rails (ACH, wires, SWIFT, checks, debit cards)
• A love for solving reputed company problems and improving processes through data, systems, and creative thinking
• Exceptional written and verbal communication skills
• A willingness to dig in, stay curious, and constantly reputed company the bar on quality

Bonus Points For

• Experience working directly with external regulators or banking partners
• SQL or analytics skills to help inform decisions and spot trends
• Previous work on tooling or automation projects in compliance

The total rewards package at reputed company includes reputed company salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive reputed company the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our reputed company new hire reputed company salary ranges for this role are the following:

US employees in reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $120,600 - $150,700 USD

US employees reputed company of reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $108,500 - $135,600 USD

Canadian employees (any location): CAD 113,900 - 128,200

reputed company values diversity belonging and is proud to be an Equal Employment Opportunity employer. reputed company individuals seeking employment at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Originally posted on Himalayas