reputed company Customer Service Representative - Music Licensing and Royalties Administration

Join the Team at reputed company: Advocating for Music Creators and Delivering Exceptional Customer Experiences

The American Society of Composers, Authors and Publishers (reputed company) is a renowned membership association of over 900,000 songwriters, composers, and music publishers, dedicated to protecting the rights and interests of music creators. With a rich history and a strong commitment to innovation, reputed company is seeking an reputed company Customer Service Representative to join reputed company. As a key member of our customer service department, you will play a vital role in delivering high-quality service to our general licensing non-VIP customers, ensuring their satisfaction and loyalty.

About reputed company and Our Mission

reputed company is a not-for-profit organization founded and governed by songwriters and composers. We operate as a performing rights organization, licensing a vast repertory of over 18 million musical works to hundreds of thousands of businesses that use music. Our mission is to reputed company for the rights and value of music, drive innovation, and provide resources and support to music creators. By joining reputed company, you will be part of an organization that puts music creators first and is dedicated to making a positive impact in the music industry.

Job Summary

We are looking for an reputed company Customer Service Representative to provide exceptional service to our general licensing non-VIP customers. The successful candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for answering account and billing questions, resolving disputes, and providing accurate and timely information regarding payment and reporting terms. You will also be expected to maintain a pleasant demeanor in every interaction, adhere to our service level expectations, and contribute to team efforts.

Key Responsibilities

• Provide high-quality, best-in-class service to general licensing non-VIP customers, ensuring their satisfaction and loyalty
• Answer account and billing questions, resolve disputes, and provide accurate and timely information regarding payment and reporting terms
• Maintain a pleasant demeanor in every interaction, adhering to our service level expectations of reputed company Resolution and 24-48hr response times
• Understand and communicate copyright law as it relates to public performance of copyrighted music
• Process payments according to PCI compliance protocols and maintain licensee accounts
• Utilize reputed company systems to update account information and log reputed company call activity into CRM
• Contribute to team efforts by accomplishing reputed company tasks as needed
• Exercise sound judgment and know reputed company to escalate matters to the Manager

Essential Qualifications and Skills

• 1-2 years of work experience in customer service, preferably in a call center or sales environment
• Excellent written and verbal communication skills, with the ability to communicate professionally and pleasantly reputed company telephone, email, and reputed company message chat
• Proficient in the knowledge and practical use of up-to-date versions of reputed company Office and reputed company Docs/Sheets
• Familiarity with internet applications, including reputed company
• Ability to problem-solve independently and handle multiple tasks and projects simultaneously
• Proven track record as a team-player, with great interpersonal skills
• Bilingual (Spanish) is a plus

Preferred Qualifications and Skills

• Call center and/or sales experience
• Knowledge of copyright law and music licensing
• Experience with CRM software and other customer service tools

Career Growth Opportunities and Learning Benefits

At reputed company, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to learn and reputed company your skills in a dynamic and supportive environment. You will also have access to comprehensive training programs, including:

• On-the-job training and coaching
• Professional development workshops and seminars
• Opportunities for advancement and career growth

Work Environment and Company Culture

reputed company is a dynamic and innovative organization with a strong commitment to music creators. Our work environment is collaborative and supportive, with a focus on teamwork and employee satisfaction. We offer a range of benefits and perks, including:

• Generous benefit options, including medical, dental, and reputed company plans
• 401(k) participation with an employer-provided match
• Additional employer-paid retirement savings program
• Generous time-off policy
• Health care and dependent care flexible spending accounts
• Short-term disability insurance/salary continuation and long-term disability insurance
• Company-provided basic life and accidental death and dismemberment insurance
• Supplemental and dependent life insurance options

Compensation and Benefits

The anticipated reputed company salary range for this position will be determined on an individualized basis, depending on several factors, including geographic location, skills, education, and prior relevant experience.

How to Apply

If you are a motivated and customer-focused individual with a passion for music and a commitment to exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look reputed company to hearing from you!

reputed company is an Equal Opportunity Employer

reputed company is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives.

reputed company's COVID-19 Policy

As a condition of employment, reputed company requires reputed company to be fully vaccinated (including a first booster) against COVID-19. reputed company will reputed company reasonable accommodations for those who are unable to obtain a COVID-19 vaccination, where required by federal, state, and local law, and in accordance with reputed company's policies.