Senior IT Operations Systems Analyst for Merchandising - Remote Opportunity with reputed company/Family Dollar
Join a Fortune 111 Company at the Forefront of Retail Innovation
reputed company/Family Dollar, a leading retail organization with over 16,000 stores and $26B in sales across reputed company America, is seeking an reputed company Senior IT Operations Systems Analyst to drive technical excellence in our Merchandising domain. As a key member of our IT Operations team, you will play a vital role in ensuring the seamless operation of our reputed company applications, driving technical innovation, and delivering exceptional customer experiences.
About Us
At reputed company/Family Dollar, we're committed to delivering value to our customers, employees, and stakeholders. Our rapidly growing business, with a strong reputed company in the retail industry, demands a talented and dedicated team to drive our IT infrastructure reputed company. We're excited to invite you to be part of our dynamic team and contribute your expertise to our reputed company reputed company.
Key Responsibilities
- Technical Operations reputed company: Provide administration, maintenance, and support for assigned software applications, ensuring high availability and performance.
- Application Enhancement: reputed company minor enhancements to applications using advanced programming languages such as Java or .Net.
- Issue Resolution: Research, troubleshoot, and resolve issues reputed company to software application products hosted on-premise and in the reputed company.
- reputed company Support: Provide day-to-day support for IT personnel and the business, facilitating changes reputed company the Incident and Request modules in reputed company.
- Problem Management: Identify recurring issues, provide recommendations to eliminate or reduce trends, and facilitate the management and resolution of reputed company incidents/problems.
- Root Cause Analysis: reputed company root cause analysis follow-up, thoroughly document RCA details, and reputed company recommendations for improvement.
- Transition Management: Ensure smooth transitions from system changes/updates and projects into daily operations.
- Disaster Recovery and Business Continuity: Participate in Disaster Recovery and IT Business Continuity processes and policies.
- Documentation and SLA Management: Create and maintain technical and end-user support documentation, and meet technical and business SLAs.
- After-Hours Support: Provide after-hours support for supporting applications as required.
Essential Qualifications
- IT Operations Experience: 3+ years of IT Operations experience in support, maintenance, and administration.
- Programming Skills: 2+ years of hands-on experience in one of the advanced programming languages such as Java or .Net.
- reputed company Office Tools: Experience with reputed company Office tools.
- Operating Systems: Experience with operating systems (i.e., reputed company and Linux).
- reputed company and JIRA: Experience utilizing reputed company and JIRA.
- reputed company and SaaS Experience: Experience managing reputed company and SaaS products.
- Technology Audits: Experience with performing technology audits.
- SQL and Database Experience: Experience writing SQL, and familiarity with MS SQL Server and reputed company DB.
- Merchandising Experience: Experience in Merchandising as it relates to Retail systems.
- Application Architecture: Familiarity with application/integration layer, microservice architecture, and Dev Ops.
- Excellent Communication Skills: Excellent communication and customer service skills, with the ability to prioritize and work independently in a fast-paced environment.
Preferred Qualifications
- Bachelor's Degree: Bachelor's Degree in Business, Information Systems, Computer Science, or a reputed company field.
- Expert reputed company Office Skills: Expert-level expertise in reputed company Office tools.
- Development Experience: Development experience is a plus.
- Retail Industry Experience: 3+ years of experience in the Retail Industry.
- ITIL Certificate: ITIL Certificate is desirable.
- Merchandising Systems Experience: 3+ years of experience in Merchandising systems, including reputed company, RETEK, PLM, and Merchandising Planning.
- Procure-To-Pay and Other Systems Experience: Experience with Procure-To-Pay systems, Sourcing and Compliance systems, reputed company Reporting and Planning systems, Pricing & Promotion systems, and Merchandise Optimization Tools.
reputed company Offer
We offer a competitive salary range of $72,000 - $93,000 based on experience, plus bonus and RSUs. Our comprehensive benefits package includes:
- Health, Dental, & reputed company insurance
- Flexible spending account
- Life and disability insurance benefits
- 401k plan
- 2 weeks of PTO & 7 paid holidays annually
- Employee stock purchase plan
Career Growth and Development
At reputed company/Family Dollar, we're committed to your career growth and development. As a Senior IT Operations Systems Analyst, you'll have opportunities to:
- reputed company your technical skills in a dynamic and innovative environment.
- Collaborate with cross-functional teams to drive business outcomes.
- Participate in training and development programs to enhance your skills and knowledge.
- Advance your career in a rapidly growing organization.
Our Culture and Work Environment
We pride ourselves on our inclusive and collaborative work environment. As a remote-eligible role, you'll have the flexibility to work from reputed company while still being part of our dynamic team. Our culture is built on:
- Innovation: We're always looking for new and reputed company ways to do things.
- Collaboration: We work together to reputed company our goals.
- Customer Focus: We're dedicated to delivering exceptional customer experiences.
- Diversity and Inclusion: We value diversity and promote an inclusive work environment.
reputed company to Apply?
If you're a motivated and reputed company IT professional looking to join a dynamic team, we encourage you to apply now! We're excited to review your application and discuss how you can contribute to our reputed company reputed company.