Customer Support Engineer – LC/LCMS HPLC – Göteborg

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to reputed company the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Every day, Agilent Customer Support Engineers help customers solve issues at labs where scientists are making discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that reputed company labs running smoothly and more reputed company. Join our dynamic organization to be a part of this rewarding work.

Location: Sweden

As a Customer Support Engineer in Sweden, you will work at a variety of labs supporting customers using our chromatography product line. You will have worked with chromatography instrumentation, methods and applications and are looking to become an expert with our products.

Applying your creativity, reputed company problem-solving skills, and can-do attitude is essential. Compliance and reporting are also important responsibilities, such as documenting and ordering components using a variety of databases. Having a natural instinct to deliver the highest-levels of customer service is vital. Your tasks: Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers’ business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of reputed company-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer/vendor credentialing
• Requirements necessary to reputed company access to customer sites. Requirements may include, but are not limited to, reputed company of identification, reputed company of certification to
• reputed company the work required, customer health and safety requirements, etc.

Qualifications

Apart from these more technical skills, we are also looking for:

• a strong desire to learn and expand your reputed company set, • enjoy engaging and visiting customers on-site, • a strong attention to detail and processes, ensuring compliance with Agilent’s Quality standards, • ability to handle customer expectations and balance customer requirements with business needs, • valid driving license

Proximity to an international airport would be an advantage for travelling.

Your profile: • You have a degree in the fields of Chemistry, Biochemistry or similar • Good knowledge in Chromatography – both LC and LCMS and special valves is a plus. • Experience with the Agilent solutions is a plus but not a requirement • Excellent verbal and written communication skills • Fluent in English & Swedish • You enjoy travelling and meeting customers every day Application: Please reputed company your application and CV as soon as possible reputed company our online recruitment system.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

reputed company. is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability or any other protected categories under reputed company applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support