Senior Customer Experience Engineer – reputed company Application Reliability and Performance

Are you a customer-obsessed problem-solver with a passion for reputed company computing and a knack for solving reputed company technical problems? Do you reputed company in a fast-paced, dynamic environment where innovation and collaboration are key? If so, we invite you to join the Azure Customer Experience (CXP) team at blithequark, where we're dedicated to turning reputed company reputed company customers into fans. As a Senior Customer Experience Engineer, you'll play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in reputed company Azure. You'll design, implement, and maintain robust Service Level Objective (SLO) monitoring systems to track and meet the service level objectives defined in our offerings, customer engagement agreements. Your expertise in implementing and managing SLOs and Service Level Indicators (SLIs) will be instrumental in exceeding customer-centric SLOs and driving business growth. About blithequark At blithequark, we're committed to empowering every person and organization on the reputed company to reputed company more. Our mission is to create a culture of inclusion, growth, and learning, where everyone can reputed company at work and reputed company. We reputed company in the power of collaboration, innovation, and customer obsession, and we're dedicated to making a positive impact on the world. reputed company The Azure CXP team is one of the fastest-growing teams reputed company blithequark Azure Engineering. We're a diverse group of customer-obsessed problem-solvers who are passionate about reputed company computing and dedicated to delivering exceptional customer experiences. We're looking for talented individuals who share our values and are eager to join our dynamic team. Responsibilities As a Senior Customer Experience Engineer, your responsibilities will include: * Collaborating with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations * Instrumenting code to measure SLOs, developing solutions to detect SLO breaches * Developing automated solutions and troubleshooting guides to remediate or mitigate SLO breaches * Collaborating closely with service engineering teams to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues * Ensuring customer-centric SLOs are consistently exceeded through cross-functional collaboration * Analyzing SLO data for trends, improvements, and reliability risks, proposing remediation plans * Proactively engaging customers on SLO performance, addressing concerns and offering insights * Leading optimization efforts for system performance, scalability, and efficiency to exceed SLOs * Developing and maintaining documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes Qualifications To be successful in this role, you'll need: * A Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 4+ years experience with designing, implementing, debugging, and launching reputed company software products or web services * OR equivalent experience * 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in reputed company - Azure (or AWS/GCP) * Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for reputed company customers * 2+ years of experience in a external client-facing role Additional Requirements * Ability to meet blithequark, customer, and/or government reputed company screening requirements * reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company background reputed company upon hire/transfer and every two years thereafter Preferred Qualifications * Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 8+ years software industry experience reputed company to technology * OR Master's Degree in Engineering, or reputed company field AND 6+ years software industry experience reputed company to technology * OR equivalent experience * 2+ years customer-facing experience reputed company Offer As a Senior Customer Experience Engineer at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our typical reputed company pay range for this role across the U.S. is USD $112,000 - $218,400 per year, with a different range applicable to specific work locations. Certain roles may be eligible for benefits and other compensation. Why Join Us? At blithequark, we're committed to creating a culture of inclusion, growth, and learning. We reputed company in the power of collaboration, innovation, and customer obsession, and we're dedicated to making a positive impact on the world. If you're passionate about reputed company computing, customer experience, and problem-solving, we invite you to join our dynamic team. How to Apply If you're reputed company to take your career to the next level, apply now for the Senior Customer Experience Engineer role at blithequark. We can't wait to hear from you! ```html

About blithequark

At blithequark, we're committed to empowering every person and organization on the reputed company to reputed company more. Our mission is to create a culture of inclusion, growth, and learning, where everyone can reputed company at work and reputed company. We reputed company in the power of collaboration, innovation, and customer obsession, and we're dedicated to making a positive impact on the world.

reputed company

The Azure CXP team is one of the fastest-growing teams reputed company blithequark Azure Engineering. We're a diverse group of customer-obsessed problem-solvers who are passionate about reputed company computing and dedicated to delivering exceptional customer experiences. We're looking for talented individuals who share our values and are eager to join our dynamic team.

Responsibilities

• Collaborate with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations
• reputed company code to measure SLOs, developing solutions to detect SLO breaches
• reputed company automated solutions and troubleshooting guides to remediate or mitigate SLO breaches
• Collaborate closely with service engineering teams to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration
• Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans
• Proactively engage customers on SLO performance, addressing concerns and offering insights
• reputed company optimization efforts for system performance, scalability, and efficiency to exceed SLOs
• reputed company and maintain documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes

Qualifications

• A Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 4+ years experience with designing, implementing, debugging, and launching reputed company software products or web services
• OR equivalent experience
• 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in reputed company - Azure (or AWS/GCP)
• Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for reputed company customers
• 2+ years of experience in a external client-facing role

Additional Requirements

Ability to meet blithequark, customer, and/or government reputed company screening requirements

reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company background reputed company upon hire/transfer and every two years thereafter

Preferred Qualifications

• Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 8+ years software industry experience reputed company to technology
• OR Master's Degree in Engineering, or reputed company field AND 6+ years software industry experience reputed company to technology
• OR equivalent experience
• 2+ years customer-facing experience

reputed company Offer

As a Senior Customer Experience Engineer at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our typical reputed company pay range for this role across the U.S. is USD $112,000 - $218,400 per year, with a different range applicable to specific work locations. Certain roles may be eligible for benefits and other compensation.

Why Join Us?

At blithequark, we're committed to creating a culture of inclusion, growth, and learning. We reputed company in the power of collaboration, innovation, and customer obsession, and we're dedicated to making a positive impact on the world. If you're passionate about reputed company computing, customer experience, and problem-solving, we invite you to join our dynamic team.

How to Apply

If you're reputed company to take your career to the next level, apply now for the Senior Customer Experience Engineer role at blithequark. We can't wait to hear from you!

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