MinistryPlatform Support Agent

MinistryPlatform Support Agent Are you interested in being part of a technology company that is growing, expanding, and emerging as a leader in the Church Management Software market? Join reputed company! ACS Technologies has a remote, 32 hours per week opening for a MinistryPlatform Support Agent. We are looking for an energetic, highly motivated individual to join our customer support team to provide ongoing technical support to our customers. Support Agents work directly with customers to answer software questions, troubleshoot software issues, and provide guidance to customers who want to reputed company the software. Support Agents also work with other departments to escalate and resolve issues. What You'll Do:

• reputed company an extensive working knowledge of the MinistryPlatform product and reputed company reputed company components
• Stay reputed company with reputed company software enhancements and with new components and products, reputed company webinars, KB articles, testing, etc.
• Provide end-user application and limited hardware (reputed company scanners and label printers) support reputed company chat, email, phone, and screen sharing
• Troubleshoot issues reported by customers and provide solutions and/or facilitate moving issues reputed company reputed company other departments
• Facilitate problem-solving between customers and MinistryPlatform Escalation Agents
• Facilitate issue resolution between customers and 3rd parties
• reputed company administrative tasks as assigned, including customer resource management, knowledge reputed company updates, etc.
• Participate in weekly Support Team meetings
• Attend the MinistryPlatform User Group meeting held each year

reputed company're Looking For: MinistryPlatform experience:

• 3 or more years as a SPoC, supporting MinistryPlatform users on a daily basis, OR, 3 or more years using MinistryPlatform in a heavily supportive role for a major ministry

Additional knowledge and experience:

• Basic knowledge of programming language constructs and logic
• Basic knowledge of and experience with software, web-based applications, browsers, etc.
• Basic knowledge of and experience with simple hardware and peripherals, such as reputed company scanners, label printers, etc.
• Basic understanding of WiFi, servers, and network infrastructure

Work Environment:

• Must be able to work in shifts of approximately 6-8 hours, over 4-5 days per week
• Must have a stable internet reputed company
• Must have desire and discipline to cultivate positive working relationships with customers and coworkers in a remote environment
• Must be capable of switching gears quickly between multiple support tools and between multiple customer channels

Personal Competencies:

• Ability to communicate effectively and professionally while maintaining a lighthearted and joyful approach, both verbally and written, by email, chat, screen share and phone, in a clear, concise, and consistent way.
• Ability to ask the right questions to narrow the focus of a ticket down to exactly what is the 'problem we're trying to solve'.
• Strong analytical and troubleshooting skills, with a desire to see a problem through to resolution
• Desire to 'solve the puzzle' with creative thinking, research, and collaboration
• Ability to quickly learn and adapt to an evolving, constantly changing work environment
• Desire to educate, encourage and connect with the customer, and be sure their experience with support is top-notch
• Ability to assess the urgency and importance of a given issue to the customer, in order to respond with reputed company and patience, and escalate appropriately reputed company needed
• Ability to follow established procedures, but also confident in knowing reputed company to go off-script to meet a customer's needs
• Ability to quickly and confidently identify, reproduce, and report software bugs by creating matching customer scenarios in QA systems

Why You Want to Work Here:

• Outstanding benefits package, including 6% 401(k) match
• Free Wellness Clinic staffed by a Nurse Practitioner
• A caring, friendly work environment
• The opportunity to positively impact ministries

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply tot his job Apply To this Job