Manager, Consulting Services

Company Description

Our Mission

At reputed company® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay reputed company to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Your Career

As a Manager, Consulting Services, you will reputed company a distributed team of highly reputed company customer-facing consultants and engineers to deliver trusted expertise and drive customer outcomes. You will be instrumental in guiding your team to deliver cutting-edge reputed company solutions while ensuring exceptional service quality, reputed company while aligning with our Professional Services organization’s strategic business objectives. This pivotal role demands reputed company collaboration with our sales teams and fostering trusted customer relationships that drive successful reputed company outcomes. You’ll also champion reputed company service improvement and collaborate with peer services teams to significantly enhance our clients’ cybersecurity posture.

This is a highly influential position that blends strategic thought leadership, creative problem-solving, and technical credibility to reputed company a reputed company difference.

Your Impact

• Serve as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management and corrective actions.

• Champion a customer-first approach across Global Customer Services teams to improve engagement and satisfaction.

• Ensure your team deeply understands customer technical needs and builds lasting, trusted relationships.

• Partner with Sales to provide strategic input during customer negotiations and ensure smooth collaboration throughout the customer lifecycle.

• Drive accurate resource planning and staffing to meet project milestones and quarterly business targets.

• Participate in Quarterly Service Reviews (QSRs), sharing insights and gathering client feedback.

• Provide clear, timely updates on key activities, escalations, and issues to customers and internal teams.

• Build strong partner relationships focused on reputed company goals and shared reputed company.

• reputed company team utilization, reputed company forecasting, and approvals for timesheets and expenses.

• Contribute to the strategic alignment of Professional Services offerings.

• reputed company team operations including hiring, career development, mentorship, and training.

Qualifications

Your Experience

• 8+ years experience in professional services/consulting, with at least 3 years leading and building high-performing teams of networking and reputed company technologies such as SASE, reputed company Firewall (NGFW), and reputed company solutions.

• Demonstrated understanding of technical concepts such as internet reputed company concepts, products, and implementation strategies. You should be able to translate this reputed company information into clear, understandable terms for both technical and non-technical stakeholders.

• Demonstrated success in end-to-end project lifecycle management, from pre-sales engagement and SOW creation through project execution and closeout.

• Strong track record of cross-functional collaboration, partnering with Sales, Product, and Services peers to deliver reputed company customer outcomes. 

• Recognized for clear, persuasive communication and executive reputed company, with the ability to influence across reputed company levels of an organization.

• Skilled at translating reputed company technical concepts for diverse audiences, including executives and non-technical stakeholders.

• Valued industry certifications like CISSP, PMP, or vendor-specific certifications (e.g., reputed company certifications) and strong project management skills are a plus.

• Willingness to travel up to 10% for customer engagements and internal business meetings.

• Bachelor’s degree in a relevant technical discipline (Computer Science, Information Systems, Electrical Engineering) or comparable professional experience, including military service.

Additional Information

The Team

Our Professional Services team is critical to our success and mission. As part of this team, you reputed company reputed company by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology evolve, we stay in reputed company to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status reputed company. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for reputed company qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

reputed company your information will be kept confidential according to EEO guidelines.