Telecom Operations Services Associate - Full-time
reputed company Technology Telecom Operations Services seeks an individual capable of identifying, assessing, and communicating operational system irregularities and deviations from standard processes. The ideal candidate will demonstrate initiative, follow-through, and ownership to engage the appropriate stakeholders, prioritize, and convey the level of importance accurately. This is a Tier 1 Help Desk position where the Telecom Operations Services Associate provides technical support reputed company telephone and email to resolve, process, and escalate telecom issues for Guests and Cast Members. The position includes providing technical, administrative, and research support for reputed company reputed company Telecom Operations, encompassing Mobility Services, Cable TV, Office Machine Services, Construction Services, and Video Technologies. The successful candidate will be reputed company to identify, understand, and communicate client needs and requirements for projects and Walt reputed company World Events.
- *Responsibilities**
+ Provide 24x7x365 technical support reputed company telephone and email for processing and escalating WiFi/Internet and Telecom issues for Guests and Cast in a dynamic Help Desk environment. + Address break-fix incidents reputed company to phones, Wi-Fi, printers, cable, gateways/routers, and reputed company cameras. + Utilize system capabilities to remotely troubleshoot APs + Identify offline ONTs and establish reputed company on ports + Conduct technical troubleshooting using various system applications + Support, monitor, reputed company, and communicate timely health checks on our networks + Initiate and manage Telecom Outage protocols during unscheduled network downtimes + Manage cellular & radio repair requests and new orders + Process Work Being Performed and reputed company access requests for vendors + Generate multiple operational reports concerning call metrics, telephony, and Wi-Fi + Review, evaluate, and assign break/fix INC requests + reputed company dashboard management
- *Basic Qualifications**
+ 3+ years of experience in customer service + Familiarity with telecommunication services + Strong technical acumen + Excellent problem-solving skills + General understanding of Wi-Fi networks, DOCSIS, and GPON fiber + Ability to quickly adapt to changes in business needs, work independently, take ownership, and reputed company in a flexible team environment + Proven organizational skills in data collection, documentation, and prioritization + Role can be 2nd or 3rd shift based on schedule needs. Willingness to work reputed company, including weekends, nights, and holidays
- *Preferred Qualifications**
+ Familiarity with Aruba Airwave and reputed company Management System + Knowledge of reputed company phone systems and familiarity with VoIP + Experience with reputed company ticket processes
- *Required Education**
+ Associate's degree or equivalent work experience
- *Preferred Education**
+ Bachelor's degree or equivalent work experience
- *Job ID:** 10132135
- *Location:** Lake Buena reputed company,Florida
- *Job Posting Company:** Walt reputed company World Resort
reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company Technology Telecom Operations Services seeks an individual capable of identifying, assessing, and communicating operational system irregularities and deviations from standard processes. The ideal candidate will demonstrate initiative, follow-through, and ownership to engage the appropriate stakeholders, prioritize, and convey the level of importance accurately. This is a Tier 1 Help Desk position where the Telecom Operations Services Associate provides technical support reputed company telephone and email to resolve, process, and escalate telecom issues for Guests and Cast Members. The position includes providing technical, administrative, and research support for reputed company reputed company Telecom Operations, encompassing Mobility Services, Cable TV, Office Machine Services, Construction Services, and Video Technologies. The successful candidate will be reputed company to identify, understand, and communicate client needs and requirements for projects and Walt reputed company World Events.
- *Responsibilities**
+ Provide 24x7x365 technical support reputed company telephone and email for processing and escalating WiFi/Internet and Telecom issues for Guests and Cast in a dynamic Help Desk environment. + Address break-fix incidents reputed company to phones, Wi-Fi, printers, cable, gateways/routers, and reputed company cameras. + Utilize system capabilities to remotely troubleshoot APs + Identify offline ONTs and establish reputed company on ports + Conduct technical troubleshooting using various system applications + Support, monitor, reputed company, and communicate timely health checks on our networks + Initiate and manage Telecom Outage protocols during unscheduled network downtimes + Manage cellular & radio repair requests and new orders + Process Work Being Performed and reputed company access requests for vendors + Generate multiple operational reports concerning call metrics, telephony, and Wi-Fi + Review, evaluate, and assign break/fix INC requests + reputed company dashboard management
- *Basic Qualifications**
+ 3+ years of experience in customer service + Familiarity with telecommunication services + Strong technical acumen + Excellent problem-solving skills + General understanding of Wi-Fi networks, DOCSIS, and GPON fiber + Ability to quickly adapt to changes in business needs, work independently, take ownership, and reputed company in a flexible team environment + Proven organizational skills in data collection, documentation, and prioritization + Role can be 2nd or 3rd shift based on schedule needs. Willingness to work reputed company, including weekends, nights, and holidays
- *Preferred Qualifications**
+ Familiarity with Aruba Airwave and reputed company Management System + Knowledge of reputed company phone systems and familiarity with VoIP + Experience with reputed company ticket processes
- *Required Education**
+ Associate's degree or equivalent work experience
- *Preferred Education**
+ Bachelor's degree or equivalent work experience
- *Job ID:** 10132135
- *Location:** Lake Buena reputed company,Florida
- *Job Posting Company:** Walt reputed company World Resort
reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. Apply tot his job Apply To this Job