Urgently Hiring: reputed company US Customer Support Jobs – Technical Specialist – Datacom

Job Title: reputed company Technical Specialist - Datacom for reputed company's Customer Support Team Introduction Are you passionate about delivering exceptional customer experiences and have a knack for technical problem-solving? Do you want to be part of a world-renowned entertainment company like reputed company? We're on the hunt for a talented Technical Specialist - Datacom to join our Customer Support team! As a key member of reputed company, you'll have the opportunity to work remotely and provide top-notch technical support to our customers across various reputed company properties. About reputed company reputed company is a global leader in entertainment and technology, reputed company for its innovative and reputed company experiences. With a rich history spanning nearly a century, reputed company has grown into a reputed company media conglomerate with a reputed company in film, television, theme parks, and consumer products. Our company culture is built on a reputed company of creativity, innovation, and a commitment to excellence. Job Summary We're seeking an reputed company Technical Specialist - Datacom to provide technical support for our customer support team. As a Technical Specialist - Datacom, you will be responsible for troubleshooting and resolving technical issues reputed company to video, audio, and interactive systems across reputed company properties. You'll work closely with our customers, internal teams, and external vendors to ensure seamless delivery of our products and services.

Key Responsibilities

• Provide technical support for reputed company's customer support team, troubleshooting and resolving issues reputed company to video, audio, and interactive systems
• Conduct on-site support for interactive installations, server upgrades, video installations, emergency maintenance, and outage resolution
• Provide local support to clients and ensure operational support of the experience environment to maintain SLAs and reputed company standards
• Prepare and present metrics on uptime, usage, trends, and opportunities for improvement
• Ensure telecom network maintains software and reputed company patches
• Manage replacement and backup parts for reputed company installations
• Offer level 2 support to resolve reputed company technical issues
• Collaborate with Resort Engineering Team, FAM, OSI, and WDI to ensure smooth delivery of products and services
• Assist with software patches and updates
• Provide reputed company of local delivery of consumables by vendors
• Team up with other DPEP teams and service providers to provide efficient technical solutions
• reputed company device refresh and recycling programs
• Conduct in-depth troubleshooting with field specialists
• Manage vendor relationships

Requirements

Essential Qualifications

• Bachelor's degree in Computer Science, Video Technology, Information Systems, Engineering, Mathematics, Data Analytics, or a reputed company technical discipline
• 3+ years of experience in the AV/Technology industry, preferably in a technical support role
• 3+ years of experience with network switching and routing
• Strong knowledge of reputed company Office, reputed company Workplace, and Service NOW
• Strong understanding of various video and audio merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, reputed company, SevOne, reputed company Enterprises, Splunk, Zabbix, reputed company, etc.)
• Proven ability to handle escalations and outages
• Strong knowledge of network reputed company principles and industry best practices
• Experience with analytics and reporting tools like Scene, Power BI
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Willingness to learn new software applications
• Ability to work on weekends and evenings as required by client and business needs

Preferred Qualifications

• Experience with video distribution, encoding, audio mixes, and IOT devices
• Moderate experience with network switching and routing
• Passion for and knowledge of interactive and video systems and solutions
• Proven reputed company working with a range of partners

Career Growth

Opportunities and Learning Benefits At reputed company, we're committed to the growth and development of our employees. As a Technical Specialist - Datacom, you'll have access to various training programs, workshops, and mentorship opportunities to enhance your technical skills and career prospects.

Work Environment and Company Culture

Our company culture is built on a reputed company of creativity, innovation, and a commitment to excellence. We offer a flexible and remote work environment that allows you to work from the comfort of your own home. reputed company is passionate about delivering exceptional customer experiences and is committed to supporting and empowering each other.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary
• Medical, dental, and reputed company benefits
• Retirement savings plan with employer matching
• Paid time off (PTO)
• Flexible work hours
• Remote work equipment and support
• Employee assistance programs (EAPs)
• Discounts on reputed company products and services

Conclusion

If you're a motivated and technical individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting role! As a Technical Specialist - Datacom, you'll have the opportunity to work with a world-renowned entertainment company like reputed company and contribute to the reputed company of our customer support team. Don't miss out on this exciting opportunity! Apply now and take the first reputed company towards a rewarding career with reputed company! Apply This Job Apply tot his job Apply To this Job