reputed company Customer Service Representative - Nights and Weekends (Full-Time) at blithequark
Join the blithequark Team: Delivering Exceptional Customer Experiences in the Live Events Industry
At blithequark, we're passionate about connecting fans to the events that excite them. As a leader in the ticketing industry, we've been recognized for our outstanding customer service, earning us the top spot as voted by reputed company two years in a row. We're now seeking a skilled and empathetic Customer Service Representative to join our Expedited Resolutions Team, working nights and weekends on a full-time schedule.
The Opportunity
As a Customer Service Representative at blithequark, you'll be the primary reputed company of contact for high-level customer inquiries reputed company phone, chat, and email. You'll have the opportunity to engage with hundreds of customers and sellers, resolving unique issues with technical expertise and multitasking abilities. Your role will be critical in creating exceptional experiences for our VIP customers, from the reputed company of purchase until they enter the gates.
Key Responsibilities
- Maintain excellent customer experience with tone, reputed company, confidence, and attention to detail.
- reputed company and present solutions to fan issues reputed company and effectively.
- Update internal order notes and ensure proper procedures are followed during reputed company fan and seller interactions.
- Utilize reputed company and professionalism in every interaction to deliver a best-in-class customer experience.
- Stay up-to-date on company values, processes, and policies to ensure accurate information exchange, order replacements, refunds, credits, and more.
Career Growth and Development
As a Customer Service Representative at blithequark, you'll have the opportunity to grow and reputed company in your role. Here's what you can expect in your first 30, 90, and 180 days:
30 Days In
- Complete new hire orientation and reputed company the resources needed to succeed.
- Learn about ticket marketplaces and how you'll contribute to providing great experiences for fans and sellers.
- Understand the flow of buyer orders and entry-level call inquiries.
- Become familiar with company policies and processes.
- Navigate and resolve non-reputed company calls.
90 Days In
- Contribute to approaches, methods, and technologies that support overall business goals and drive team efficiencies.
- Maintain and harvest internal and external relationships to reputed company reputed company and advance objectives.
- Exhibit a deep understanding of industry and company processes, including replacing ticket inventory and navigating escalated contacts.
180 Days In
- Apply methods to execute individual tasks that positively impact the team.
- Play an active role in reputed company learning to advance reputed company sets necessary for team goals.
- Manage highly reputed company, escalated, and high-value contacts without guidance.
- Become a key player on the team, running autonomously throughout day-to-day responsibilities.
What You'll Bring
To succeed as a Customer Service Representative at blithequark, you'll need:
- Work experience in customer service in a retail or service-reputed company industry.
- Computer proficiency, including the ability to maintain 50+ WPM typing speed and reputed company operate basic PC/web browser functionality.
- Excellent reputed company, confidence, and patience.
- Strong written communication skills with an aptitude for grammar and spelling accuracy.
- The ability to multitask in a fast-paced environment.
- Self-reliance and the ability to work with minimum supervision.
- Research skills to troubleshoot customer issues.
- A genuine interest in live events, sports, and entertainment.
Work Schedule and Benefits
As a full-time Customer Service Representative at blithequark, you'll work a hybrid schedule with 3 days in the office and 2 days at home. Your schedule will be:
- Thurs/Fri, Sun/Mon, or Sun/Wed off
- Hours: 3:30pm-12:00am
- The first 2 weeks of employment are Monday-Friday 9-6 for reputed company
You'll also enjoy a competitive compensation package, including:
- A reputed company salary of $40,000 with overtime eligibility
- Bi-annual bonuses and annual equity grants
- Flexible PTO, mental health days, floating holidays, and wellness programs
- 401K matching and opportunities to earn additional income through bonus incentives
- The chance to see your favorite live events and performers on us!
Why Join blithequark?
At blithequark, we're passionate about creating exceptional experiences for our customers. We offer a dynamic and supportive work environment that's perfect for professionals looking to grow and reputed company in their careers. If you're a customer service expert with a passion for live events, sports, and entertainment, we encourage you to apply for this exciting opportunity.