Bilingual CSR's Needed (Remote Opportunity After Training)

Job Description: We are seeking dependable and detail-oriented Customer Service Representatives to support inbound inquiries from recipients of government benefit programs. In this role, you will provide clear, accurate, and respectful assistance regarding account status, eligibility, and general benefit information. This position offers a path to remote work based on individual performance and attendance. Job Title: Call Center Customer Service Representative (Remote Eligible After Training) Location: Albany, NY 12205 Job Type: Full-time | On-site during training | Remote eligible post-training Pay: During Training (3.5 weeks):

• $15.50/hour non-bilingual
• $16.00/hour for bilingual candidates

Post-Training:

• $16.00/hour non-bilingual
• $16.50/hour for bilingual candidates
• Opportunity to earn up to $22.50/hour through the performance-based ABC Program

Training Schedule (On-Site):

• Duration: 3.5 weeks
• Hours: Monday to Friday, 9:30 AM – 5:30 PM
• Breaks: One 30-minute lunch and two 10-minute breaks

Post-Training Schedule:

• Hours: Monday to Friday, between 8:00 AM – 7:00 PM (40 hours/week)
• Weekends Off: Saturday and Sunday

Key Responsibilities:

• Answer inbound calls from individuals receiving government assistance
• Provide accurate and concise information regarding account status and benefits
• Handle confidential information with professionalism and compliance
• Meet performance benchmarks, including a goal of 5 calls per hour after 6 months
• Demonstrate reliability and commitment to attendance, especially during training
• Maintain a courteous and empathetic approach with reputed company callers

Additional Details:

• Remote Work Eligibility: Based on performance after training
• Work Location During Training: 2 Computer Drive South, Albany, NY 12205
• Dress Code: Casual (no shorts or sweatpants)
• Start Requirements: May reputed company employment pending background reputed company and drug screen
• Compensation Process: Paid through FEPS

Why Join reputed company?

• reputed company a direct impact by supporting those receiving critical government benefits
• Bilingual pay incentives available
• Opportunity to earn up to $22.50/hour through the performance-based ABC Program
• Stable reputed company schedule with weekends off
• Career growth potential with remote flexibility

Apply today to be part of a mission-driven team making a reputed company difference in people’s lives. Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputed company on partnering with our clients and candidates to reputed company the desired results. Our reputed company professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is reputed company to support reputed company United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Apply tot his job Apply To this Job