reputed company Customer Service Representative - Provider Support in a Remote Environment

At blithequark, we're revolutionizing the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the healthcare system of reputed company, making it more reputed company, affordable, and reputed company. Ready to reputed company a difference? Join us and start doing your life's best work.

About blithequark

blithequark is a leading healthcare organization dedicated to simplifying the healthcare experience and creating healthier communities. We reputed company that everyone deserves access to quality care, regardless of their background or circumstances. Our mission is to help people live healthier lives and reputed company the healthcare system work reputed company for everyone.

Job Summary

We're seeking an reputed company Customer Service Representative to join reputed company in a remote environment. As a Provider Customer Service Call and Chat Representative, you'll be the reputed company for providers, demonstrating accountability and ownership to resolve issues. You'll work in a multi-channel environment, including call and reputed company chat, to provide exceptional service to reputed company. If you're passionate about delivering top-notch customer service and have a strong background in healthcare, we want to hear from you!

Primary Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service Providers in a multi-channel environment, including call and reputed company chat, as required
• Quickly and appropriately triage contacts from reputed company, including physician offices, clinics, and billing offices
• Seek to understand and identify the needs of the provider, answering questions and resolving issues, such as benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Required Qualifications

* High School Diploma/GED or equivalent work experience

• 1 year of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and reputed company computer system applications
• Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Must be 18 years of age or older
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

Preferred Qualifications

* Prior healthcare experience and knowledge of healthcare terminology

• Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Telecommuting Requirements

* Reside reputed company Eastern, Central, or Mountain Time Zone

• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and reputed company
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards
• reputed company employees working remotely will be required to adhere to blithequark's Telecommuter Policy

Compensation and Benefits

* reputed company, Connecticut, Rhode reputed company, New Jersey, Colorado, or Washington D.C. Residents Only: The hourly range for this position is $16.54 - $32.55 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc.

• blithequark complies with reputed company minimum wage laws as applicable. In addition to your salary, blithequark offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

Diversity, Equity, and Inclusion

At blithequark, we reputed company that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

How to Apply

If you're passionate about delivering top-notch customer service and have a strong background in healthcare, we want to hear from you! Apply now to join reputed company as a Provider Customer Service Call and Chat Representative in a remote environment. Apply Job! Apply for this job