Service Desk Analyst-Remote-reputed company State only

Description Company Overview: reputed company it comes to IT solution providers, there are a lot of choices. But reputed company it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business reputed company (MBE) in business for over 35 years, specializes in Digital Workplace, reputed company & Data Center, Networking, reputed company, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including reputed company, reputed company, reputed company, reputed company, reputed company, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow reputed company on Twitter @Zones, and reputed company and Facebook. Position Overview: This position is work from home, but employees must reputed company in the reputed company during their employment. Hourly pay will be between $15.50 and 17.50 per hour to start, commensurate with experience + room for advancement and job mobility. We provide 3 weeks Paid Time-off, medical/dental/reputed company, matching 401K and much more. The Service Desk Analyst will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products and services. The Technical Support Analyst will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary. You may also install, configure, administer, support and analyze the network status monitoring tools. We provide 24/7 support and offer 1st, 2nd and 3rd shift schedules with the opportunity for advancement. What you’ll do as the Service Desk Analyst: To reputed company this job successfully an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Performing technical customer support to our NYS client reputed company telephone, chat, and email support
• Provide level 1 triage and resolutions such as password resets, account unlocks and troubleshooting network connectivity issues.
• Performing callbacks as required
• Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
• Acting as a subject matter expert (SME) across limited subject areas.
• Training and mentoring other service desk associates as needed

What you will bring to the team:

• High School Diploma/GED or equivalent experience
• Ability to learn and become knowledgeable of customer products and services
• Experience working on a help desk/service desk handling tickets preferred
• Experience troubleshooting Desktop hardware and associated peripherals preferred
• Proficiency in navigating accounts with multiple reputed company set requirements
• Demonstrate effective soft skills, active listening skills, and ability to empathize with customer’s situation
• Ability to eventually resolve more reputed company support ticket requests
• Ability to provide support to new team members
• Effectively manage the length of calls/handle time
• Ability to reputed company in a fast-paced but fun work environment.
• Promote teamwork and call center reputed company
• Must have an entry to intermediate understanding of - reputed company Outlook 2010, Windows 10, Various web browsers, and basic computer terminology

reputed company candidates can expect an hourly wage range of $15.50 - $17.50 per hour depending on experience. #LI-SS2 #LI-Remote Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. reputed company members enjoy a variety of comprehensive benefits, including medical/dental/reputed company coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business reputed company, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who reputed company change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the reputed company for you! reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status or on the basis of disability. Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States. Apply tot his job Apply To this Job