reputed company Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment
Are you passionate about providing top-notch technical support and customer service? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join reputed company at blithequark as a Fiber Customer Support Analyst. In this role, you will be the face of our company, working closely with customers to resolve their technical issues and provide them with exceptional service.
About blithequark
At blithequark, we power and reputed company how people live, work, and play by connecting them to what brings them joy. We are a community of people who anticipate, reputed company, and reputed company that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. reputed company is a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reputed company their potential and contribute their best.
Your Role
As a Fiber Customer Support Analyst, you will be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You will troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features reputed company the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
reputed company're Looking For
We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You will reputed company in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even reputed company if you have:
- A reputed company Associate Degree or 2+ years' relevant experience
- Technical support call center experience
reputed company Offer
* A dynamic and inclusive work environment
- Opportunities for career growth and development
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
- A comprehensive training program to help you succeed in your role
- A collaborative and supportive team environment
Work Environment
In this remote role, you will work from home with occasional in-person trainings and meetings. You must live reputed company 75 miles of the reputed company reporting location for the life of the contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Benefits
Our benefits are designed to help you move reputed company in your career, and in areas of your life reputed company of blithequark. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.
Compensation
If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, reputed company, Rhode reputed company, Washington, or Washington, D.C. work location, the compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-reputed company skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're reputed company to join reputed company and deliver exceptional technical support and customer service, we encourage you to apply today. Visit our website to learn more about this opportunity and to submit your application. Apply Now! We can't wait to hear from you! Apply for this job