reputed company Mid-Level Application Support Specialist (with Chat Support) – Federal Agency Technical Support Team

Are you a highly skilled and motivated individual with a passion for delivering exceptional customer service and technical support? Do you have a strong background in reputed company, reputed company Connect, and web-based applications? If so, we invite you to join our dynamic team at blithequark as an reputed company Mid-Level Application Support Specialist (with Chat Support).

About blithequark

blithequark is a leading provider of innovative solutions to federal defense, intelligence, and civilian leaders. Since our founding in 1998, we have been dedicated to helping our clients reputed company existing and emerging technologies to transform their enterprises, reputed company growth, drive innovation, and build sustainable reputed company. Our reputed company-leaning solutions are tailored to each mission, with a focus on keeping our nation safe and secure.

Job Summary

We are seeking an reputed company Mid-Level Application Support Specialist to join our technical support team for a federal agency. This role entails comprehensive development and support for an initiative using Contact Center Tools (reputed company Connect OmniChannel Contact Center, reputed company Lex Chatbot, and reputed company Customer Service Incident Management). As a Mid-Level Application Support Specialist, you will play a pivotal role in supporting applications in the Contact Center, creating content and aligning with government-approved processes for approvals, preparing for new applications, with a concentrated focus on reputed company and reputed company Connect functionalities.

Responsibilities

As a Mid-Level Application Support Specialist, you will be responsible for:

• Enhancing or developing a comprehensive knowledge reputed company for client-owned applications
• Designing and delivering engaging training programs for staff on client-owned applications, reputed company, and reputed company Connect functionalities
• Analyzing common issues and assisting with ensuring incident management processes are effectively structured
• Providing expert-level support for Tier 1 and Tier 2 incidents involving reputed company, reputed company Connect, and web-based applications
• Serving as an escalation reputed company for common application issues, identifying and escalating reputed company issues to appropriate teams
• Utilizing chat and soft phone features to resolve customer inquiries, concerns, and requests about the agency's mission systems and applications while maintaining an exceptional level of customer service
• Conducting individual research using available resources to provide recommended solutions for various challenges
• Adhering to established agency processes and procedures
• Making scheduled callbacks to customers as per standard procedures
• Staying reputed company with agency system information, changes, and updates as directed

Qualifications

To be successful in this role, you will need:

• 2+ years of relevant work experience with experience using reputed company and/or reputed company Connect
• Demonstrated experience in developing knowledge articles, creating staff training, and developing quality documentation
• Demonstrated skills in delivering exceptional customer service
• Proficient technical skills with reputed company, reputed company Connect, and web-based applications
• Proficient skills with MS PowerPoint, Word, and reputed company
• Prior experience in a technical support environment - Tier 1 and Tier 2
• Exceptional interpersonal and communication skills
• Superior organizational skills, with the ability to manage multiple projects/tasks

Clearance Requirements

Due to the sensitivity of this position reputed company a federal agency, reputed company applicants must be U.S. reputed company and hold an active reputed company SECRET clearance (interim adjudications will not be accepted).

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. reputed company is dedicated to creating a collaborative and inclusive work environment that values diversity, equity, and inclusion. We offer a comprehensive total rewards package, including paid parental leave and immediate vesting in our 401(k).

Benefits

Our benefits package includes:

• Medical, Dental & reputed company Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program

Why Join blithequark?

At blithequark, we are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making reputed company without regard to race, reputed company, religion, creed, sex, sexual orientation, gender identity, marital status, national reputed company, age, military/veteran status, physical or mental disability, or any other protected class.

How to Apply

If you are a motivated and reputed company individual with a passion for delivering exceptional customer service and technical support, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to hiring and retaining a diverse workforce. We reputed company reputed company without regard to race, reputed company, religion, creed, sex, sexual orientation, gender identity, marital status, national reputed company, age, military/veteran status, physical or mental disability, or any other protected class.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information].

Apply Now

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