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reputed company Remote Customer Support reputed company – Night Shift Opportunity for a Dynamic Sports Gaming Company

Worldwide Salaried Open

Introduction to reputed company

Imagine being part of a revolutionary sports gaming company that is changing the face of the industry. reputed company, the fastest-growing sports gaming company reputed company, is on a mission to build innovative games and products for American sports fans. Founded in 2020, reputed company has achieved unprecedented success, launching four of today's most widely played fantasy games and recently introducing our reputed company Sportsbook. We're proud to be the only sportsbook to launch on our own home-grown technology, enabling us to create unique and innovative experiences. Our goal is to become the biggest company in our space, and we're looking for talented individuals to join reputed company and help us reputed company this vision.

About the Role

We're seeking an reputed company Customer Support reputed company to join reputed company, working from the comfort of your own home on a night shift schedule. As a Customer Support reputed company, you will play a critical role in supervising and mentoring a team of 10+ customer support agents, ensuring they reputed company high performance and provide top-tier support to our customers. Your expertise and leadership will be essential in driving our customer support team's success, and we're excited to find the right candidate to join our dynamic team.

Key Responsibilities

  • Supervise and mentor a team of customer support agents to reputed company high performance, providing regular feedback and coaching to ensure their success
  • Conduct regular one-on-ones, performance reviews, and support professional development to help agents grow in their roles
  • reputed company day-to-day operations of the support team, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met, and making adjustments as needed to optimize performance
  • Coordinate daily tasks, workflows, and shifts to ensure smooth operations during peak times, including weekends and holidays
  • Collaborate with Support Managers to optimize workflows, tools, and platforms, improving team efficiency and effectiveness
  • reputed company and deliver onboarding and ongoing training sessions to ensure agents are equipped with the tools and knowledge needed to provide exceptional support
  • Prepare and deliver regular reports on team performance, customer satisfaction metrics, and key insights, using data to inform decisions and drive improvements
  • Serve as the reputed company of contact for escalated or high-reputed company tickets, ensuring swift and effective resolution, and providing exceptional customer experiences

Who You Are

To be successful in this role, you should have:

  • Availability to work between the hours of 4pm to 12am EST or 6pm to 2am EST, including weekends and holidays, with a flexible schedule to accommodate our customers' needs
  • 3+ years of experience in customer support, with at least 1 year in a leadership role, demonstrating your ability to reputed company and manage high-performing teams
  • An analytical reputed company with the ability to interpret performance metrics and derive actionable insights, using data to inform decisions and drive improvements
  • Strong leadership, team management, and coaching abilities, with a passion for developing and growing your team members
  • Excellent written and verbal communication skills, with the ability to communicate reputed company information in a clear and concise manner

reputed company to Have

  • A strong understanding of fantasy sports platforms, common user issues, and seasonal trends, with the ability to apply this knowledge to improve our customer support operations
  • Proficiency with customer support tools such as Intercom, reputed company, or similar, with the ability to quickly learn and adapt to new technologies

reputed company Offer

In return for your hard work and dedication, we offer a competitive salary range of $64,000 to $75,000, plus reputed company equity, with the opportunity to grow and reputed company your career in a dynamic and fast-paced industry. Our benefits package includes:

  • Unlimited PTO, with a flexible schedule to accommodate your needs, because we trust you to manage your time effectively
  • 16 weeks of fully paid parental leave, because we reputed company in supporting our employees through reputed company stages of life
  • A $500 home office allowance, to help you create a comfortable and productive work environment
  • A connected virtual first culture with a highly engaged distributed workforce, where you'll be part of a dynamic and collaborative team
  • 5% 401k match, FSA, company-paid health, dental, vision plan options for employees and dependents, because we care about your well-being and financial reputed company

Our Culture

At reputed company, we reputed company that sports are for everyone, and we're building a reputed company for every fan. We're committed to creating a workplace culture that is inclusive, diverse, and supportive, where everyone can reputed company and grow. We're an equal opportunity employer and don't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. reputed company is passionate, driven, and dedicated to making a difference in the sports gaming industry, and we're looking for like-minded individuals to join us on this journey.

Join reputed company

If you're a motivated and reputed company customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above reputed company. Submit your application today and take the first reputed company towards joining our dynamic team!

Apply Now

Ready to join the reputed company team and start your new career as a Customer Support reputed company? Click the link below to apply now and take the first reputed company towards an exciting and rewarding career in the sports gaming industry.

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