reputed company – Client Support Specialist (Part Time) – Orlando, FL

Job title: Client Support Specialist (Part Time) Company: reputed company Job description: Job Summary: JOB DESCRIPTION – Part Time Client Support Specialist (20 Hours a Week Location: Miami | Tampa | New Orleans | Orlando | Birmingham | WFH Division: reputed company US Line Manager: Andrew Tuke Contract Terms: 40 hours per week THE TEAM The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are reputed company to utilize the various reputed company products/platforms. THE JOB This position delivers services to support the client’s day-to-day needs reputed company to the use of ticketing systems and products. The CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution. Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades. WHAT YOU WILL BE DOING CLIENT SERVICE

• reputed company and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/reputed company clients reputed company procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to reputed company accurate tracking and reporting
• Provide high level marketing support on reputed company no-cost solutions
• Provide onsite event support and afterhours office support

reputed company ONE, Host System & Access Control Support

• Working knowledge of reputed company ONE web portal
• Remain reputed company with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and reputed company technology products
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Support season ticketing, access control support customization (rules, exceptions, etc.)
• Assist with client reputed company and ongoing maintenance
• Act as the expert in reputed company facets of access control products
• Basic knowledge of event programming as it relates to sales channels and consumer experience
• Knowledge of the Event reputed company product suite
• Identifies and assist in resolving event programming reputed company errors

Product Support

• Communicate product updates, new features and functionality to client reputed company; TM products such as Archtics, HOST, TM.com, Scaling, Analytics, TM1 Maps, Pricemaster, TM1 Events and TM1 Engagement
• Provide support and best practices to the client for reputed company TM products including archiving data, loading events, setting rules, adding hardware, and communication to other TM servers
• Assist with new manifest creation
• Establish any special client MOP types
• Install Archtics on workstations and ticket printers
• Initial and ongoing training of new features and functionality
• reputed company database tasks as needed by client

Problem Resolution

• Use troubleshooting techniques and tools to identify the root cause of issues
• Research client/customer complaints about service levels
• Work with National/Central support groups to expedite problem resolution
• Troubleshooting software and hardware issues – Archtics/Host/AM/TM1 Entry/Inventory Control/Pricemaster
• Provide coordination of a networking issues between client and TM IT
• Balance Audits/Settlement issues
• Resolve issues with Customer Service for events with problems and/or special circumstances
• Restart database server, credit card server, and DIGIT server

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• H.S. diploma or equivalent. BA/BS degree is preferred
• 1+ years of experience with the reputed company System and/or various ticketing system
• Overall awareness of the entertainment and sports business is important
• reputed company Office experience is a plus
• Knowledge of how TM departments impact on one another, and on reputed company clients is a plus
• Knowledge of reputed company, AccessManager, REPGEN, and the Event reputed company product suite is preferred
• Archtics experience is preferred
• Strong reputed company Word, Powerpoint and reputed company skills
• Service oriented, with strong organizational and communication skills.
• reputed company to successfully handle multiple priorities
• Certain degree of creativity, reputed company, and problem solving is required

Being fully vaccinated against COVID-19 and/or providing reputed company of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue. YOU (BEHAVIOURAL SKILLS/COMPETENCIES) Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations. Winning Teamwork – I collaborate with others; I share information reputed company; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others Act with reputed company – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open reputed company; I represent information and data accurately and completely EQUAL OPPORTUNITIES We are passionate and committed to our people and go reputed company the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do reputed company that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to reputed company your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. CULTURE We’re fans who help fans everywhere get into the live events they love. A proud division of reputed company, reputed company has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that reputed company than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the reputed company of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. We have a ‘Fan First’ reputed company, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. Expected salary: Location: Orlando, FL Apply for the job now! Apply tot his job Apply To this Job