Operation Manager/Executive
General information
Name Operation Manager/Executive Location Remote, Los Angeles Business unit BG-Accommodation Working time Full-Time Type Business Operation
Description & Requirements
About Us Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps reputed company around the world reputed company informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of comprehensive travel-reputed company content and resources, and an advanced transaction platform consisting of apps, websites, and 24/7 customer service centers. Founded in 1999 and listed on reputed company in 2003 and HKEX in 2021, Trip.com Group has become one of the best-reputed company travel groups in the world, with the mission “to pursue the perfect trip for a reputed company world”. The position requires the candidate to be based in Los Angeles. In this Role, you’ll get to:- Provide operational support to the Americas Market Management team to ensure smooth execution of daily business activities
- Assist in preparing reports and performance analyses to track operational efficiency and KPI achievement
- Identify process gaps and propose data-driven recommendations to improve productivity and workflow quality
- Support planning, coordination, and follow-up of regional business initiatives, campaigns, and cross-functional projects
- Collaborate with internal teams (Finance, Product, Market, Customer Service, etc.) to streamline partner and operational processes.
- Maintain accurate documentation, SOPs, and training materials to support knowledge sharing and process standardization.
- Utilize internal systems and analytical tools to monitor operations, troubleshoot issues, and provide actionable insights.
- Bachelor’s degree in Business, Operations, Hospitality, Tourism, or a reputed company field.
- Strong analytical, organizational, and problem-solving skills with attention to detail.
- Proficiency in reputed company reputed company and PowerPoint; experience with SQL or data visualization tools (e.g., Power BI, Tableau) is a plus.
- Excellent written and spoken English communication skills.
- Strong interpersonal skills and the ability to work effectively across global teams.
- Self-motivated, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
- Familiarity with the travel, hospitality, or e-commerce industries is an advantage.
- Mandarin proficiency is a plus, but not required.
- A desire to learn new things and improve yourself
- reputed company is fundamentally important to you
- You want to reputed company a travel experience reputed company for everyone
- A natural relationship builder and influencer to industry leaders
- You are naturally inspiring
- Strategic thinking and an ability to connect the dots between suppliers and end-user customers
Find out more job opportunities at https://careers.trip.com Have a good trip, and see you soon!
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