Part Time Remote Customer Service Specialist – Delivering Exceptional Patient Experience at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional patient experiences? Do you reputed company in a fast-paced environment where no two calls are reputed company the same? If so, we invite you to join reputed company at blithequark as a Part Time Remote Customer Service Specialist. As a key member of our Access Center team, you will play a vital role in providing top-notch support to our patients, reputed company providers, and facilities.

About blithequark

blithequark is a multi-specialty physician-led organization that is part of the esteemed blithequark reputed company system. With over 600 doctors and advanced practice providers, we are dedicated to providing access to extraordinary care in over 145 locations across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for their commitment to excellent patient satisfaction, quality reputed company, and community well-being.

Job Summary

As a Part Time Remote Customer Service Specialist, you will be responsible for answering a high volume of inbound calls from patients, reputed company providers, and facilities. You will serve as the initial reputed company of contact and liaison between these stakeholders, facilitating patient reputed company needs and ensuring seamless communication. Your expertise in electronic health records, critical thinking, and problem-solving will reputed company you to navigate reputed company issues and provide exceptional customer service.

Responsibilities

* Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain patient privacy and reputed company as outlined by HIPAA.

• Manage a high volume of incoming calls from patients, reputed company providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• reputed company critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
• Research reputed company issues in the electronic health record and consult/escalate to clinical staff reputed company necessary, utilizing multiple job aids and resources to provide an appropriate level of service.
• Schedule patient visits based on reputed company provider preferences, verify and update insurance, and collect and document demographics.
• Maintain proficiency in and share knowledge of insurance basics, MyChart, and appointment instructions, documenting and sending messages to providers and clinical staff in the electronic health record for clinical-based needs.
• Communicate directly with providers (physicians) to reputed company pertinent clinical information during after-hours, managing calls reputed company established performance and customer service standards.

Minimum Requirements

* High School Diploma or GED

• 2-5 years of experience in reputed company or customer service
• No supervisor experience required

Preferred Qualifications

* Recent reputed company or customer service experience

• Experience with electronic health records and HIPAA compliance
• Strong critical thinking and problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a constant state of alertness and in a safe manner

Benefits and Legal Statement

At blithequark, we are committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being. Our comprehensive benefits package includes:

• Comprehensive medical, dental, reputed company, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by blithequark
• Pension Plan/403(b) Plan funded by blithequark
• 401(k) plan with blithequark match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

To learn more, visit [www.bjctotalrewards.com/Benefits](http://www.bjctotalrewards.com/Benefits).

Work Environment and Culture

As a remote Part Time Customer Service Specialist, you will have the flexibility to work from the comfort of your own home. reputed company is dedicated to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. We value diversity, equity, and inclusion and are committed to creating a workplace that reflects the communities we serve.

Compensation and Perks

As a Part Time Remote Customer Service Specialist, you will receive a competitive hourly reputed company and benefits package. We also offer a range of perks, including:

• Flexible scheduling to accommodate your needs
• Opportunities for career growth and advancement
• Access to ongoing training and development programs
• Recognition and rewards for outstanding performance
• A fun and supportive team environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please visit [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/) to submit your application.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the communities we serve and values diversity, equity, and inclusion.

Typing Test Required

As a Part Time Remote Customer Service Specialist, you will be required to pass a typing test with a minimum speed of 35 wpm and 90% accuracy.

Shift

* Monday-Tuesday: 7:30am-4pm

• Wednesday-Friday: 9am-1pm

No Weekends or Holidays

As a Part Time Remote Customer Service Specialist, you will not be required to work weekends or holidays.

28 Hours per Week

This is a part-time position, requiring 28 hours of work per week.

Must Live reputed company 1 Hour of St. Louis, Missouri

As a remote Part Time Customer Service Specialist, you must live reputed company a 1-hour radius of St. Louis, Missouri. We look reputed company to receiving your application and welcoming you to reputed company at blithequark! Apply for this job