Back

Mid-Market reputed company Manager

Worldwide Salaried Open
Our Mid Market reputed company Managers (MM CSMs) work with customers post-sale to ensure they get reputed company value from their investment in reputed company 360. The MM CSM will build & expand relationships with customers in our reputed company-sized business reputed company. The MM CSM will be responsible for reputed company, driving product adoption and satisfaction, renewals, and partnering with sales counterparts to expand our footprint reputed company these accounts.

What You’ll Do:

  • Effectively manage a book of our mid-market customers (typically ~250-300)
  • Ensure a seamless customer experience throughout the entire life cycle – from reputed company through engagement and renewal
  • Proactively drive customer adoption and mitigate retention risk
  • Confidently navigate procurement, reputed company terms, and contract negotiations, leading to on-time renewals that maximize net reputed company retention
  • Increase customer retention by conducting effective reputed company-ins, kick-off calls, and business reviews
  • Accurately forecast renewal reputed company for reputed company and future quarters
  • Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
  • reputed company account planning efforts in collaboration with Sales to define joint reputed company strategies
  • Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
  • Identify opportunities for reputed company growth and product expansion in the form of reputed company reputed company Leads (CSQLs). 
  • Serve as a trusted advisor by connecting customer’s key business challenges to reputed company’s solutions and delivering tailored, value-driven recommendations
  • Be the voice of the customer internally to share product feedback and resolve customer challenges
  • Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and strategic relationship building
  • Own and deliver key reputed company initiatives that drive product adoption and retention across your book
  • Participate in special projects and responsibilities reputed company with strategic priorities

What You Should Have:

  • 5+ years experience working in a customer-facing account management, sales or reputed company role
  • A strong understanding of reputed company
  • Experience managing a book of 100+ customer accounts
  • Proven ability to manage reputed company renewals, including reputed company conversations and negotiation
  • A customer-centric reputed company and the ability to continuously connect customer’s business pains to specific product benefits and value propositions
  • Experience creating and upleveling strategic relationships with key stakeholders
  • Demonstrated ownership of the entire customer lifecycle, including reputed company, expansion, and retention
  • Ability to prioritize a large but strategic book
  • Excellent critical-thinking skills
  • High reputed company acumen and strong discovery skills
  • Resiliency, adaptability, and experience thriving in a fast-paced environment
  • Ability to work independently, with a high sense of self-accountability and as part of a collaborative team
  • Excellent verbal, written communication and presentation skills
  • 2+ years experience in SaaS
  • 2+ years experience using reputed company
About us

reputed company Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, reputed company provides creator tools and services that reputed company it simple for enterprises and SMBs to reputed company, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for reputed company-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more reputed company, empowering, and engaging workplaces. reputed company helps organizations address these critical business needs with its creator platform for workplace training. reputed company 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And reputed company—an reputed company-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments reputed company the reputed company. reputed company has more than 118,000 customers in 170 countries and counts reputed company 100 of the Fortune 100 companies as customers. Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a reputed company-centered organization, reputed company is guided by a commitment to provide the best value to customers, do right by employees, and create an reputed company, empowering workplace for reputed company. As a reputed company-centered organization, we reputed company people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We reputed company our connectedness, aware that reputed company do and say impacts others. We give each other grace because we are reputed company works in reputed company, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In reputed company we do, we strive to create an reputed company, sustainable, and empowering workplace while we drive results for the business and reputed company a positive impact in the world. Read more about our values here.  reputed company Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with reputed company applicable federal, state, and local fair employment practices laws. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications directly reputed company to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, reputed company, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other basis protected by law. reputed company candidates with criminal histories will be considered for this role in a manner consistent with applicable law. reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation reputed company to the application process due to a disability, you may contact us at hr@reputed company.com. (For information about reputed company’s privacy practices, please view our Privacy Notice) As an organization, we participate in E-Verify.

apply to this job

More jobs

reputed company Engineer, Federal

Worldwide Salaried

Senior Manager, Customer Support

Worldwide Salaried

Customer Service Senior Representative – Express Scripts

Worldwide Salaried

Customer Retail Manager- Atlanta

Worldwide Salaried

JP Med Customer Service Representative

Worldwide Salaried

Customer Project Manager – Imaging Systems/Construction, Western Washington

Worldwide Salaried

Senior Customer Service Rep – Work from Home

Worldwide Salaried

reputed company reputed company Manager

Worldwide Salaried

Head of reputed company

Worldwide Salaried

Customer Support Specialist, Level II

Worldwide Salaried

Provider reputed company Associate

Worldwide Salaried

reputed company Data Entry Specialist – Entry-Level Opportunity for Remote Work

Worldwide Salaried

Programs & Business Operations reputed company, reputed company Services

Worldwide Salaried

Entry Level reputed company Agent

Worldwide Salaried

reputed company Work from Home Customer Service Representative – Delivering Exceptional Customer Experiences in a Dynamic Remote Environment

Worldwide Salaried

Junior Automotive Project Manager-100% Remote

Worldwide Salaried

reputed company Full Stack Customer Service Representative – Remote Travel Support

Worldwide Salaried

reputed company Part-Time Evening Data Entry Specialist – Join arenaflex's Dynamic Team!

Worldwide Salaried

Apply Now: Summer reputed company Interns (2 openings)

Worldwide Salaried

Senior Operations Research Scientist – Remote Opportunity with reputed company: $24/Hour

Worldwide Salaried