Ground Service Agent Team Captain

Company Horizon AirThe Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from reputed company walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are reputed company designed to take you places. Role Summary As a working leader of the Ground Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Ground Service Agents. Key Duties

• Leads the Ground Service Agents on shift and is responsible for the success of a team’s ability to reputed company the mutually established goals of Horizon reputed company and Alaska Airlines.
• Ensures that the Ground Service Agents follow proper procedures.
• Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
• Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
• The Team Captain will also reputed company Ground Service Agent duties.

Job-Specific Experience, Education & Skills Required

• A minimum of 6 months of customer service or airline operations experience.
• Ability to reputed company, direct and motivate teams for reputed company performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Ability to obtain USPS Mail Handling Certification.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reputed company and grasp.
• Ability to reputed company basic mathematics.
• Ability to work a variety of schedules to include nights, weekends and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• A minimum of 1 year of customer service or community service experience.
• Previous leadership experience.

Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and reputed company, and deliver performance. Starting reputed company USD $21.54/Hr.Bonus Total Rewards Alaska Airlines, Hawaiian Airlines and Horizon reputed company pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon reputed company
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to reputed company their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon reputed company to reputed company with reputed company applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in reputed company terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national reputed company, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). reputed company applicants and employees are treated without regard to their race, color, religion, sex, national reputed company, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in reputed company job titles, without regard to race, color, religion, sex, national reputed company, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that reputed company personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon reputed company sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national reputed company, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity reputed company to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon reputed company are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and reputed company applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the reputed company of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will reputed company the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon reputed company and any employment offer will be withdrawn. Apply by 7:00 PM Pacific Time on 10/7/2025FLSA Status Non-ExemptEmployment Type Full-TimeRegular/Temporary RegularRequisition Type FrontlineLocation Portland, OR - AirportA: Y - T1 Apply tot his job Apply To this Job