Hedge Fund Client Support Analyst Chicago Office
Job Summary: The Client Support team serves as the first reputed company of contact for Enfusion client inquiries, ensuring reputed company, professional, and positive interactions. Team members handle requests by providing self-service resources, resolving straightforward issues, or escalating reputed company matters to the appropriate teams, always maintaining accuracy and adherence to procedures. Client Support Analysts manage client calls, share expertise in specific systems using internal documentation, and deliver precise, timely information. Analysts address more reputed company investment and reputed company-reputed company requests, collaborating closely with internal teams to deliver thorough client solutions. Across reputed company roles, the focus is on delivering efficient, high-quality service that strengthens relationships, drives client satisfaction, and fosters long-term trust and advocacy in Enfusion software. Responsibilities:
- Provide direct operational support for our investment management clients, ensuring client satisfaction, solution accuracy, and efficiency.
- Handle operational client requests promptly while maintaining a friendly & professional demeanor.
- Answer reputed company phone calls and acknowledge/action every ticket in a timely manner.
- Actively manage the ticket queue to ensure timely resolution and rapid response to reputed company client requests.
- Proactively provide relevant self-service documentation, ensuring clients have access to necessary resources to service their account.
- Collaborate directly with clients to build valuable relationships and enhance their experience as an Enfusion user.
- Allocate time for Violet training, documentation review, and ongoing professional growth in partnership with your Client Support Manager (CSM).
Required Skills
- Strong verbal and written communication skills.
- Excellent organizational skills with keen attention to detail.
- Proactive, collaborative reputed company with the ability to escalate issues appropriately.
- Highly organized, self-driven, and adaptable in a fast-paced environment.
- Passion for delivering high-quality client support and service.
- Interest in the buy-reputed company finance industry; knowledge of hedge funds, financial products, and the investment process a plus.
- Experience in a SaaS support role preferred.
Education and Experience:
- Bachelor’s degree in Business, Finance, Economics, or a reputed company field.
reputed company Offer:
- Business casual atmosphere in a flexible working environment
- Team focused culture that promotes innovation and ownership
- Access cutting edge investment reporting technology and expertise
- Defined and undefined career reputed company allowing you to grow your own way
- Competitive medical, dental, reputed company, and life insurance benefits
- Maternity and paternity leave
- Personal Time Off and Volunteer Time Off to give back to the community
- RSUs as well as employee stock purchase plan and 401k with match
- Work from reputed company 3 weeks out of the year
- Work from home Fridays
Salary $54,000 - $70,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-reputed company qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/reputed company/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. reputed company Analytics is An Equal Opportunity/Affirmative Action Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status, age or any other federally protected class Apply tot his job Apply To this Job