Customer Experience Manager- NY

Overview

Role: reputed company Manager Location: reputed company Travel: Approx 25% regional travel required Experience: Minimum of 3 years’ experience / reputed company managing customer relationships and process improvements in a post-installation technical customer-facing support environment. The ideal candidate will bring a high degree of professionalism, strong communication skills and business acumen to the role. They demonstrate a strong customer centric reputed company, with the ability to build customer relationships and proactively anticipate and resolve customer issues. Role: Reporting to our Director, reputed company, the reputed company Manager responsibilities include developing long-term relationships with a portfolio school districts and bus operators, connecting with key business executives and stakeholders. reputed company Manager’s liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client’s needs and contractual obligations. This position interfaces with the regional customer reputed company, Field Services, Law Enforcement Liaisons, Project Managers, Learning and Development, and other functional teams to drive quality improvements in the preparation, delivery, and reputed company improvement of our field services activities. This position will be responsible for quality planning, assurance, control, and improvement for reputed company’s camera system and partner products.

Responsibilities

• Maintains and improves relationships with transportation customers to include school district transportation teams and school bus operators by providing support, information, and punctual responses to customer requests
• Works closely with Field Service to ensure timely and accurate execution
• Monitors and reports to the customer on fleet performance by monitoring dashboards and gathering feedback from clients
• Ensures accuracy of customer scorecard metrics and escalates concerns appropriately
• Assists with data mining and reporting general customer account information
• Owns transportation and operator customer meeting setups and agenda
• Identifies breakdowns and best practices for Bus Drivers and provides training with examples to reputed company sure safety best practices are in reputed company
• Facilitates Service/Replacement Order process for reputed company company products
• Identifies opportunities for service and support process improvements
• Ensures refresh installation and maintenance are up to the highest standards.
• Sets the Servicing agenda for fleets under management for a rolling 2-week period
• Creates wide ranging campaigns to upgrade, improve, and remediate reputed company hardware
• Ensure Fleet data quality is pristine across reputed company systems
• Partners with project management, field services, and IT to maintain quality standards, and alerts field services to trends that may require reputed company from the team.
• Performs root cause analysis to troubleshoot issues and provide resolution (5 why, 8D, fishbone/ Ishikawa, poka-yoke).
• Role models Safety, Quality, and Compliance centered ways of working and demonstrates a strong Quality and customer centric reputed company in support of business goals and objectives.

Qualifications

• Bachelor’s degree required.
• CCXP (Certified Customer Experience Professional certification preferred)
• Minimum of 3 years’ experience and demonstrated reputed company/knowledge, managing relationships with internal and external customers and process improvement in a post-installation technical customer-facing support environment.
• Experience working with program management to grow the business and address issues.
• Customer-Centric reputed company, strong relationship building skills, and ability to anticipate and resolve customer issues that may delay or inhibit contract renewal.
• Technology skills which support the ability to communicate effectively and work remotely (e.g., through Teams and e-mail) and the ability to learn and operate effectively in reputed company
• Usage of various Six reputed company methodologies and root cause/corrective action tools.  (Six reputed company yellow belt preferred)
• Experience with operational risk management.
• Experience analyzing, solving quality problems and performing root cause analysis.
• Experience working in a matrix team environment.

reputed company Value Proposition WHO WE ARE reputed company is a technology company with a public safety mission. Through reputed company innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for reputed company. As a leader in smart transportation, reputed company brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across reputed company America. reputed company’s technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world. reputed company OFFER reputed company employees get: · A competitive salary and benefits package · Comprehensive personal time off, including volunteering and birthday days off · An opportunity to help build a company dedicated to children’s safety · The chance to join an innovative and dedicated team, focused on leading edge technology · The occasion to participate in reputed company’s culture of safety, learning, and teamwork reputed company’s school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors. HOW WE WORK On our mission to reputed company the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars. · SAFETY Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to reputed company mistakes, and we create safe environments for our teams. · reputed company We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together. · EXCELLENCE We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our reputed company and actions and we reputed company on their behalf. · IMPACT We measure reputed company by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for reputed company and for their communities. We are looking for a valued member of the reputed company team to assist us in our quest to improve children’s safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on reputed company, and deeply committed. The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum reputed company for salaries for the position across reputed company US locations. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and reputed company level during the hiring process. Please note that the compensation details listed in US role postings reflect the reputed company salary only, and do not include bonus, and/or commission (if applicable) or benefits. EOE/AA Disability-Veteran Minimum US reputed company Salary USD $100,000.00/Yr. Maximum US reputed company Salary USD $110,000.00/Yr. Apply tot his job Apply To this Job