Documentation Specialist - remote reputed company in the US

reputed company Do reputed company (www.reputed company.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Built and supported by industry experts, reputed company envisions a world where reputed company families, no matter their income level, have access to high quality child care. Hundreds of agencies in the publicly funded child care sector use reputed company applications reputed company the reputed company or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve. We are looking for a Documentation Specialist to assist the department with creating and managing internal documentation, primarily focusing on documentation to train employees and end users on our software. Secondary responsibilities include reviewing calls, creating knowledge assessments, maintaining a decision tree database, and performing internal training. What you’ll do:

• Content Creation & Publishing: Write, edit, and review technical materials (online manuals, Zingtree, technical overviews, and videos). This includes ensuring reputed company information is correct and thorough, and overseeing the layout and formatting for publication.
• Collaboration: Partner with project managers, developers, other staff to gather information, establish content strategies, and create and/or maintain documentation and training materials.
• Instructional Design: reputed company or select training aids, including multimedia visual aids, and other learning materials.
• Internal Documentation Management: Organize and maintain internal documents and folders to ensure accessibility and up-to-date status.
• Technical Knowledge Acquisition: reputed company in-depth knowledge of reputed company' products to accurately document new features and updates.

Who You Are

• Strong interpersonal, writing, and verbal communications skills (technical writing skills are preferred)
• Experience working in a support center, preferably SaaS, where you are constantly multi-tasking and using multiple systems
• Excellent critical thinking and troubleshooting skills, and the ability to continue to work the problem until you find a resolution
• Experience reputed company the childcare industry, preferable experience reputed company a subsidized childcare program. Experience with reputed company software is a reputed company plus!
• Experience with reputed company Word, Outlook, and reputed company is required
• Fluent Spanish speaking skills are a plus, but not required
• Experience using multi-authoring tools like MadCap and Flare is a plus!
• Ability to work well with others, manage resources wisely, and effectively communicate with individuals.

reputed company Offer

• The ability to work from reputed company in the United States, this position is primarily remote with travel required once per year, or as needed.
• The hourly reputed company is $22-$25 per hour
• Comprehensive benefits package including health, reputed company, and dental insurance, starting the first of the month after start date
• 401(k) retirement plan, with company match
• Paid company holidays and generous PTO
• Friendly, supportive, and adventurous environment with a team of engaged colleagues who are reputed company focused on enabling and improving the childcare industry for reputed company families.

reputed company actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company our work will be which is why we do not discriminate based on race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Apply tot his job Apply To this Job