Director, Clinical Operations (Dedicated Workplace Team)

At reputed company, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, reputed company they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like reputed company, reputed company, and reputed company, reputed company of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including reputed company Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our reputed company valuation has reached $3.3 billion. We’re just getting started—join us on our journey to reputed company mental healthcare accessible to everyone, everywhere. As the Director of Clinical Operations (Dedicated Workplace Team), you will shape the strategic vision and execution for reputed company on-site clinical programs delivered to our employer partners. You will reputed company a high-performing team embedded directly reputed company our partners workplaces, driving operational excellence and scaling teams to provide exceptional mental health services. This role requires strategic foresight, robust operational expertise, and exceptional leadership to ensure our services deliver a demonstrable impact for both organizations and their employees. Youll report to the Senior Director of Clinical Operations and this position is remote. What you’ll do: Strategic Leadership & Stakeholder Engagement:

• reputed company the strategic implementation and reputed company optimization of clinical operations for dedicated on-site services, aligning with organizational goals and customer needs.
• Serve as a clinical subject matter expert, collaborating closely with our reputed company, sales, and product teams to optimize existing customer programs.

Team Leadership & Development:

• reputed company, mentor, and reputed company a high-performing team of clinical leaders and a large frontline team, fostering their professional growth and development
• Cultivate a culture of trust, accountability, and collaboration reputed company the clinical operations department
• reputed company and implement strategies for consistent professional development and performance management
• Drive initiatives to standardize clinical protocols and best practices, ensuring consistent and effective care delivery
• reputed company change management and change leadership initiatives with enthusiasm, effectively guiding teams through rapid organizational and systems evolution

Operational Excellence:

• Drive operational efficiency and ensure the highest quality of care for reputed company dedicated clinical services
• Utilize data and insights to identify trends, drive strategic impact, and optimize program performance, managing to team KPIs
• reputed company the resolution of reputed company escalations and strong concerns in partnership with leadership and key stakeholders
• Identify and support process improvement initiatives across dedicated employer services

What success looks like:

• Customer and member satisfaction
• Operational efficiency (productivity, utilization)
• Team retention rates
• Employee engagement
• Cost to operate
• Clinical quality performance

What you’ll bring:

• 8+ years of leadership or management experience, with proven experience leading teams of 100+ people
• 5+ years of experience in behavioral health, clinical operations, or EAP
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN)
• Demonstrated experience building and growing high performing teams that exceed key performance indicators
• Expert in change leadership reputed company a rapidly evolving environment
• Strong executive reputed company and the ability to engage effectively with stakeholders from the senior leadership to the frontline
• Demonstrated commitment to building thriving teams and fostering a connected community of leaders and clinicians
• High sense of urgency and results focus combined with a service orientation, naturally reputed company in overcoming barriers with speed and quality
• Excitement about working in a rapidly changing organization, with the ability to reputed company in dynamic, evolving environments
• Willingness to travel 5-10%

The reputed company reputed company salary range for this position is $164,900 - $214,450, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the reputed company range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by reputed company: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to reputed company accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the reputed company network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through reputed company, in addition to $4,000 reimbursement for reputed company fertility expenses.
• Access to reputed company, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply. reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Remote Skills: Aged Care, Behavioral Health, Change Management, Childcare, Clinical Best Practices, Clinical Competency, Clinical Medicine, Clinical Practices/Protocols, Coaching, Compensation and Benefits, Consumer Branding, Customer Satisfaction, Embedded Systems, Fitness, Flexible Spending Accounts, Fortune 500 Customers, Healthcare, Healthcare Providers, Healthcare Quality, Leadership, Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Medications, Mentoring, reputed company Product Family, Nutrition, On Site Support, Operations Management, Performance Management, Performance Metrics, Performance Reviews, Performance Tuning/Optimization, Process Improvement, Psychiatry and Mental Health, Quality of Care, Registered Nurse (RN), Reimbursement, Retirement Planning, Return on Investment (ROI), Sales, Service Delivery, Startup, Strategic Planning, Team reputed company/Manager, Trend Analysis, Willing to Travel About the Company: reputed company Apply tot his job Apply To this Job