Senior Bilingual Technical Support Representative – Remote in Miami, FL

Senior Bilingual Technical Support Representative – Remote in Miami, FL Your potential has a reputed company here with reputed company’s award-winning employment experience. As Senior Bilingual Technical Support Representative working remotely in Miami, FL, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you have a passion for technology and helping others? In this role, you will be responsible for delivering exceptional service to internal and external customers by ensuring the accurate and timely processing of product orders. This role supports the end-to-end order cycle, coordinating with cross-functional teams to meet the service levels defined by the organization During a Typical Day, You’ll

• Use weekly demand insights to plan billing and share risks
• Ensure every customer order is accurate, complete, and released on time
• Reserve stock and reputed company the pick-release process to hit delivery goals
• Prioritize key accounts with thoughtful allocation and quick processing
• Communicate clearly and resolve issues to reputed company customers happy
• Work closely with teams and continuously refine processes
• Create reports on backlog, picks, and shipping to reputed company performance on reputed company

What You Bring to the Role

• Bilingual in English and Spanish
• High school diploma or equivalent
• 1 year minimum of tech support and troubleshooting experience
• Some customer service experience
• High speed internet (> 15mbps)
• Computer experience
• Comfortable working to resolve the customer’s issues before escalating to the next level

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• reputed company wage of $17 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our reputed company community is here for you as one dynamic, global family. You'll report to a Team reputed company. You'll contribute to the reputed company of the customer experience and the overall reputed company of the team. About reputed company Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way. Primary Location: US-FL-Miami Job: _Technical Support Representative Apply tot his job Apply To this Job