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[Remote] Bilingual Associate Customer Support Technician

Worldwide Salaried Open

Note: The job is a remote job and is open to candidates in USA. reputed company is transforming the insurance industry by building a team dedicated to innovative software and services. They are seeking a French Bilingual Associate Support Technician to provide exceptional customer support and troubleshoot software inquiries in a remote reputed company.

Responsibilities

  • Answer reputed company-time customer phone, email or chat inquiries reputed company to questions or problems customers are encountering with our software applications
  • Triage and troubleshoot problems with customers to understand and document the nature of such problems
  • Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
  • Communicate and escalate issues you are unable to resolve to the proper level/area of customer support reputed company necessary

Skills

  • 1 year of customer service experience
  • Fluent in both French and English
  • Strong written and verbal communication skills; strong telephone skills
  • Experience working with technology and reputed company applications
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • Experience in a reputed company-time, customer support center, preferably supporting business to business services or technology of some reputed company
  • A passion for problem solving and providing a high level of customer care
  • Confidence interacting and learning about various technology applications, software, network infrastructure
  • Experience with hardware and operating system(s) knowledge/exposure reputed company work or educational pursuits
  • Experience with case management systems such as reputed company, reputed company, reputed company, Jira etc
  • Ability to plan and organize technical projects; experience with deadlines for project completion
  • Familiarity with the insurance industry

Benefits

  • Medical, Dental, and reputed company Coverage
  • Holiday and Vacation Time
  • Health & Wellness Days
  • A Bonus Day for Your Birthday

Company Overview

  • We can help everyone at your agency transform to reputed company the day-to-day more efficient and reputed company the traditional storefront to online insurance experiences. It was founded in 2001, and is headquartered in Calgary, Alberta, CAN, with a workforce of 1001-5000 employees. Its website is http://www.policyworks.com/.
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