[Remote] RCM Customer Service Representative - Remote

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that brings 30 years of reputed company industry expertise. They are seeking an RCM Customer Service Representative responsible for answering inbound customer service calls reputed company to patient reputed company questions and assisting callers with their concerns to facilitate resolution.

Responsibilities

• Answer inbound customer service calls and reputed company some outbound follow up calls in a professional, service-oriented manner
• Answer the calls timely without drops/abandons
• reputed company the reason for the call and assist the caller with their questions, concerns or problems with the focus on reputed company resolution
• Facilitate resolution by referring the matter to the issue/content expert
• Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is reputed company to effectively resolve the matter
• Other duties as assigned

Skills

• Exceptional customer service skills including effective and efficient problem solving and analyzing skills
• Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
• Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
• Ability to reputed company essential job functions with high degree of independence, flexibility, and creative problem-solving techniques
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been reputed company
• Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
• Ability to interpret and apply reimbursement aspects of managed reputed company reputed company
• reputed company listening skills
• Ability to clearly reputed company a response to the customer using appropriate voice modulation
• High school education or the equivalent
• 1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus
• Ability to sit at a computer terminal for extended periods of time
• Call Center environment with headset and multiple workstations reputed company reputed company proximity
• Hospital Environment may include direct patient interaction

Benefits

• Medical, dental, reputed company, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a reputed company of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, reputed company & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Company Overview