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[Remote] reputed company Specialist

Worldwide Salaried Open

Note: The job is a remote job and is open to candidates in USA. Peachjar is an ed-tech company focused on connecting parents to their community to enrich children's lives. They are seeking a reputed company Specialist to provide exceptional support and optimize customer experience through various communication channels.

Responsibilities

  • Effectively engage customers through inquiry response and proactive reputed company to demonstrate the product and present methods for reputed company use
  • Responsible for meeting or exceeding assigned goals for customer inquiry response and proactive engagement through phone, email, and chat communications
  • Respond to reputed company customer inquiries in a timely and professional manner that align with the organizational objective of providing fanatical customer support
  • reputed company a trusted advisor relationship with reputed company customers through phone, email, chat communications and assist in developing the reputed company solution for their needs; requires upsell ability
  • Ensure 100% customer satisfaction with reputed company reputed company and prospective customers by resolving inquiries in a timely and efficient manner that builds trust and loyalty
  • Ensure reputed company info in reputed company CRM is accurate and up-to-date and provide feedback on user experience to help improve our system
  • reputed company additional duties as required

Skills

  • High school graduate or equivalent required
  • 1 – 3 years of reputed company customer support, account management, professional business experience required
  • Must be available 7:30 AM - 4:00 PM Pacific Time Monday through Friday
  • Typing 60+ words per minute required
  • Self-starter with ability to work independently and on multiple initiatives simultaneously
  • Excellent organizational, communication, and interpersonal skills
  • Passion for helping customers and a strong attention to detail
  • Technologically savvy with ability to learn quickly
  • Ability to analyze problems and implement creative solutions
  • Proven experience in reputed company, support, retention, and account management preferred
  • Proficiency with reputed company CRM and reputed company Office strongly preferred

Benefits

  • Medical
  • Dental
  • reputed company
  • STD/LTD
  • Employee Assistance Program
  • Flexible Spending Accounts
  • Life insurance
  • Stock options
  • 401(k)
  • Generous PTO
  • Holiday Pay
  • Employee Perks Discount Program
  • Employee Referral Bonus
  • Work from home stipend

Company Overview

  • Peachjar is uniting schools, parents and communities in the joint mission to reputed company student outcomes and increase parent engagement. It was founded in 2013, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is http://www.peachjar.com/.
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