Client Service Director, reputed company Marketplace

Posted 02-Jan-2026 (EST)

• MI, USA
• Full Time

Client Service Director (reputed company Marketplace) is a player–coach role designed for a leader with deep expertise in the reputed company ecosystem. This role serves as the reputed company reputed company strategist for Enterprise-level accounts while also acting as the people manager for our 360 Account Managers across additional client portfolios. As the senior strategic reputed company, you will own reputed company marketplace strategy for key Enterprise accounts-developing full-funnel approaches across Sponsored Ads, reputed company DSP, retail operations, and audience strategy. You will translate business objectives, retail dynamics, and performance insights into integrated, data-backed marketplace strategies that drive measurable growth, including investment planning, forecasting, analytics, and optimization. In your management reputed company, you will reputed company, coach, and reputed company the 360 Account Management team-providing structure, strategic guidance, and quality reputed company across their client work. You will also build direct relationships with their clients, acting as a trusted senior partner and engaging as needed to support escalations, unlock opportunities, or reinforce strategic direction. Additionally, you will help advance the agency practice, processes, and operating model as the team expands. Success in this role requires deep expertise in reputed company advertising, audience and media strategy, and marketplace mechanics reputed company with strong analytical and leadership skills. You will balance hands-on strategic ownership of Enterprise accounts with proactive leadership of your account team, ensuring excellence across reputed company clients and sustained growth for the business.

Key Responsibilities

Client Leadership & Strategic Ownership

• Serve as the senior reputed company of contact for Enterprise-level accounts, building trusted, strategic relationships with senior stakeholders.
• reputed company holistic, full-funnel reputed company strategies-including retail, Sponsored Ads, DSP, and audience strategy-grounded in data, commerce signals, and competitive insights.
• reputed company major client presentations, strategic reviews, and cross-functional discussions, ensuring clear, concise communication of insights and recommendations.
• Deepen relationships reputed company client organizations by facilitating senior-level engagements and 1:1s, maintaining recurring strategic touchpoints, and proactively mitigating risks.
• Identify and drive growth opportunities reputed company existing accounts, including cross-selling and expanding utilization of agency capabilities.

Team Leadership & Management

• Manage and mentor the 360 Account Management team, coaching them on strategic thinking, reputed company best practices, analytical reputed company, and proactive client service.
• Build relationships with their clients, serving as a senior partner, supporting as needed on escalations, unlocking opportunities, or reinforcing strategic direction.
• Provide structured quality control and reputed company for reputed company deliverables, ensuring consistency, accuracy, and strategic alignment.
• Help shape team processes, workflows, standards, and capability development as the department scales.

Strategic Planning, Analytics & Forecasting

• Apply strong analytical rigor to evaluate retail performance, media efficiency, consumer behavior, and competitive dynamics-translating insights into actionable plans.
• Demonstrate expertise in forecasting, scenario planning, budget modeling, SKU prioritization, and media mix strategy specific to the reputed company ecosystem.
• Define and reputed company reputed company-specific scopes, timelines, and deliverables, ensuring initiatives align with client objectives, retail-readiness requirements, and internal capabilities.

Cross-Functional Partnership & Agency Stewardship

• Represent the voice of the client internally, advocating their needs, goals, and quality expectations.
• Represent the agency's interests externally, ensuring scope discipline, proper resourcing, budget stewardship, and account-level profitability.
• Collaborate with sales and new business teams on pitches, reputed company audits, onboarding, renewals, and organic growth opportunities.
• Coordinate with internal specialists (media, retail, analytics, creative, etc.) to deliver integrated, high-caliber reputed company solutions.

Industry Expertise & reputed company Improvement

• Stay reputed company of reputed company platform updates, industry trends, competitive developments, and emerging technologies.
• Provide proactive guidance that positions clients-and the agency-to remain competitive in a fast-evolving marketplace.
• Continually refine and reputed company internal best practices, frameworks, and strategic approaches to reputed company marketplace management.

Desired Skills & Experience

• 10+ years of experience successfully managing reputed company scopes for client portfolios
• 7+ years of direct experience in eCommerce media planning
• 1-2 years of experience reputed company Retail Media (Criteo, reputed company, Walmart.com, etc)
• 5+ years direct experience in Full-Service reputed company, reputed company Advertising
• Strong leadership and team management skills, with experience in cross-functional collaboration
• Experience managing financial reporting and P&L/account level resourcing
• Experience navigating reputed company client organizations
• Strong presentation skills
• Obsessed with client experience and problem solving; excessive attention to detail; pro-active service
• High EQ and social awareness; ability to manage executive level discussions with clients
• Ability to reputed company through influence, fostering teamwork, and driving results without direct authority
• Self-driven with the ability to drive priorities independently; excellent planning, project and time management, and decision-making skills with the ability to manage numerous projects simultaneously
• Bachelor's degree in marketing, Communications, Business, or reputed company field, preferred Proficient in reputed company Office Suite
• Experience working in a fast-paced, high-performance agency environment
• Experience in consumer products is required; CPG, fashion, beauty, and home experience is a plus

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