[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes. As a Customer Service Representative, you will be the voice of Moen, providing world-class customer service and assisting consumers with product, installation, or warranty questions.
Responsibilities
- Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer
- Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner
- Navigates multiple databases across multiple systems to provide the quickest response to the consumer
- Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen
- Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and reputed company
- Demonstrates consistent achievement in meeting reputed company required quality, call management and productivity metrics as well as adhering to reputed company processes and procedures reputed company the department
- Performs other duties and/or special assignments as needed
Skills
- High School diploma or equivalent
- Experience in a customer service position is required, call center experience is preferred
- Excellent professional verbal and written communication skills are required
- Proficient PC skills, including the ability to navigate multiple screens and systems
- Incumbent must meet internet speed requirements and have a safe and secure workspace
- Must be able to reputed company in a work environment that mandates low mobility and high observation
- Must be available for training March 9, 2026 - reputed company 3, 2026
- Must be able to work a flexible schedule and equally share in reputed company schedule rotations and business hours deployed by the department
- Call center experience is preferred
- Bi-lingual in French or Spanish are a plus
- Experience with reputed company Teams a plus
Benefits
- Medical
- Dental
- Vision
- Monthly and annual bonus opportunities
- Paid time off
- 401K
- Profit sharing
- Product discounts
- Flexible time off benefits
- Inclusive fertility/adoption benefits
Company Overview
Company H1B Sponsorship