Customer and Data Support - Complaint Managemen...
Position : Customer and Data Support - Complaint ManagementLocation : Birmingham, ALDuration : 12 Months contractTotal Hours/week : 40.001st ShiftClient: Medical Device CompanyJob Category: reputed companyLevel Of Experience: Mid-Level Employment Type: Contract on W2 (Need US reputed company Or GC Holders Only)Shift Timings: 8 AM -5 PMMust Haves
- Good communication skills
- Good written & verbal skills
- Bachelor’s degree required
- Customer tech & support experience
- Organizational skills
- Customer and Data Support - Complaint Management is responsible for managing the customer experience reputed company to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions.
- Typically is a college / university graduate or has equivalent experience.
- Has basic knowledge of theories, practices and procedures in a job family or reputed company reputed company to software and support
- Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction.
- Develops competence in own area by performing routine work.
- This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform.
- This position will be customer facing and self-motivated to reputed company processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions.
- Additionally this position will support other complaint management tasks across the platform. Ideal candidate will have some support experience with other Software as Service solutions.
- The ideal candidate will also have excellent written and verbal communication skills. This position will be remote.
- Bachelor's degree preferred
- Proficient in reputed company Office Products