EPIC Analyst I - Certified MyChart

Adventist Health is a faith-based, nonprofit integrated health system serving over 100 communities. The EPIC Analyst I - Certified MyChart role involves supporting information systems applications, including design, implementation, and testing of software, while ensuring alignment with established processes and procedures.

Responsibilities

• Maintains routine system software utilizing established standards and departmental protocols, to meet user requests/specifications
• Evaluates user requests for special enhancements to system software
• Works with customers to gather specifications for the purchase, development, and installation of system software
• Maintains service level agreements with various end-user departments and enterprise business units
• Participates in analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows
• Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency
• Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas
• Assists in analysis and documentation of reporting needs of end users
• Follows project work plans
• Works cooperatively with project team members to coordinate assigned duties with the overall program and related projects
• Identifies potential process- and/or department-specific risks and assists in strategies to mitigate or resolve them
• Researches, documents, and facilitates resolutions to issues reported by end-users
• Tests system software per checklist guidelines and participates in the development of test scenarios
• Collaborates with technical teams to research and problem-solve technical issues
• Assists in the presentation of training to a variety of audiences
• Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it
• Supports optimization activities to ensure staff effectively use the systems
• Responsible for ongoing on call duties for one or more applications which generate Incidents outside of business hours
• Often this role is on call for support of the most critical applications
• Troubleshoot and resolve system issues escalated by the Help Desk
• As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions; Travel could occur during standard off-hours support times
• Performs other job-related duties as assigned

Skills

• Associate's/Technical Degree or equivalent combination of education/related experience
• Epic Certification/Accreditation in area of responsibility
• Bachelor's Degree or equivalent combination of education/related experience
• Zero to Two Years Healthcare IT application/technical experience
• An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed, may be substituted for the above education and experience requirements
• Experience in Cheers as well as Hello World

Benefits

• Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc.
• Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

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