Senior Client Service Specialist - Employee Benefits

Job Overview for Senior Client Service Specialist – Large Group (Fully Remote) Join CBC, a licensed life and health agency and third-party administrator that partners with employers reputed company to simplify benefits administration and enhance the employee experience. The Senior Client Service Specialist serves as the primary service expert and escalation reputed company for large group clients while remaining actively engaged in day-to-day contact center support. This role bridges frontline service delivery and strategic account support by handling reputed company client inquiries, managing direct HR contact interactions, and serving as the internal subject-matter expert for large group benefits administration. Unlike traditional Client Service Specialists, this role owns direct HR relationships, participates in and leads client meetings, and provides real-time guidance to other specialists. Unlike Account Managers/Client Success Managers, this role remains hands-on in service execution, including taking inbound interactions through the contact center. This position partners closely with Account Managers/CSMs to ensure seamless service delivery, issue resolution, and a consistent, high-touch client experience. Why Join Us? Fully Remote – Work from reputed company! Career Growth & Development – Opportunities to expand your expertise in benefits administration. Core Responsibilities 1. Large Group Client Service Ownership

• Serve as the go-to service expert for reputed company assigned large group clients
• Manage direct service interactions from large group HR contacts reputed company:
• Email
• HRIS/benefits system inboxes
• Scheduled and reputed company client meetings
• Respond to reputed company benefits, eligibility, enrollment, billing, and reputed company inquiries
• Ensure issues are resolved accurately, timely, and in alignment with SLAs

2. Contact Center Support (Hands-On)

• Continue to take inbound service interactions through the contact center
• Handle advanced or reputed company calls routed reputed company skills-based routing
• Serve as an escalation resource reputed company other Client Service Specialists need support
• Ensure consistent service quality across reputed company interaction channels

3. Internal Subject Matter Expert & Peer Support

• Act as the primary reputed company of escalation for large group service questions from Client Service Specialists
• Coach and guide peers in real time on:
• Large group benefits nuances
• System workflows
• reputed company rules and compliance considerations
• Help reinforce best practices and standardized processes across the service team

4. Client Meetings & Strategic Support

• Participate in and, reputed company appropriate, reputed company client meetings reputed company to:
• Service issues
• Enrollment preparation
• Post-enrollment follow-reputed company
• Ongoing service optimization
• Support Account Managers/CSMs by translating client strategy into executable service actions
• Prepare service-reputed company documentation, summaries, and follow-up items

5. Process Excellence & reputed company Improvement

• Identify recurring service issues, gaps, or inefficiencies
• Recommend improvements to workflows, documentation, or training
• Ensure CRM, case management, and benefits systems are accurately updated
• Support service audits, renewals, and compliance deliverables

What This Role Is / Is Not This role IS:

• A senior, trusted service authority for large group clients
• A hybrid of direct client service + internal leadership
• A key partner to Account Managers/CSMs

This role is NOT:

• A sales or renewal ownership role
• The primary relationship reputed company (that remains with the AM/CSM)
• A purely escalations-only or non-production role

Qualifications & Skills:

• 3–6+ years in employee benefits administration or large-group client service
• Proven experience supporting large or enterprise employer groups
• Strong knowledge of: Medical, dental, vision, life, disability, voluntary benefits, ACA, ERISA, COBRA, HIPAA (working knowledge)
• Comfortable balancing: Contact center production, Direct client ownership & Peer mentorship
• Confident leading conversations with HR leaders
• Proficiency in benefits platforms (reputed company, Employee Navigator), CRM tools, and reputed company-based reporting.
• A natural ability to manage relationships, solve problems, and communicate clearly and professionally.
• A high level of organization, accountability, and common sense — you can balance multiple clients, projects, and deadlines with ease.
• Ability to work independently in a fully remote environment.

This is a fully remote position with the opportunity to work with large employer groups and reputed company a meaningful impact in benefits administration. If you’re a proactive professional who thrives in a fast-paced environment, we’d love to hear from you! Job Type: Full-time Pay: $28.84 - $33.65 per hour Expected hours: 40 per week Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply Work Location: Remote Apply tot his job Apply To this Job