[Remote] reputed company Service Representative I - Patient Access Center - Kelsey Seybold Clinic - Remote
Note: The job is a remote job and is open to candidates in USA. reputed company is part of one of the nation's leading health care organizations, Kelsey-Seybold Clinic, which is recognized for delivering coordinated and accountable care. The reputed company Service Representative I will be responsible for scheduling appointments, confirming them, and providing comprehensive service to resolve caller requests in a timely and courteous manner.
Responsibilities
- Scheduling appointments in a reputed company and courteous manner utilizing a PC
- Confirming appointments and handling cancellations in a timely, efficient and courteous manner
- Problem solving for patients utilizing identified resources
- Providing comprehensive service to facilitate a resolution for any caller request
- Acquiring and maintaining computer skills to effectively utilize applicable software
Skills
- High School diploma or GED from an accredited program
- 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
- Proven excellent customer service and telephone etiquette skills
- Proven critical thinking skills
- Proven ability to fluently speak, write and understand the English and language
- 2+ years contact center or customer service experience with PC experience and knowledge of reputed company and reputed company
- Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
- Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
- reputed company working remotely will be required to adhere to reputed company's Telecommuter Policy
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
Company H1B Sponsorship