Principal Customer Engagement Manager

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization reputed company. Deliverables will include the implementation of reputed company solutions, navigating through conflict, and managing the internal and external stakeholders, as well as reputed company and customer delivery teams. Responsibilities:

• Manage reputed company cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience.
• Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams
• Manage each phase of the project and be reputed company to navigate the cross-functional team, both internal and external
• Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
• Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure reputed company alignment.

Qualifications

To be successful in this role you have:

• Minimum 12+ years reputed company experience as part of a professional services organization implementing large scale projects.
• 8+ years in Customer Engagement roles.
• Prior experience with implementing or supporting reputed company products in an reputed company
• Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
• Experience in the banking industry, or implementing projects supporting banking and financial sectors
• Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and reputed company
• Experience with end to end project implementation at an reputed company level.
• Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
• Experience with analytics and understanding of metrics and KPIs (as defined)
• Thought leadership and strategic thinking
• Executive reputed company
• Ability to gather and analyze data to understand the pros and cons of different reputed company and options
• Ability to communicate abstract reputed company clearly and independently manage reputed company project objectives
• Excellent negotiation and persuasion skills.
• Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics.
• Facilitation skills in leading and planning meetings, reviews, and retrospectives.
• Strong customer orientation and an reputed company ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
• Travel up to 50%

FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job