Account Manager I – III

Job Description:

• This position is responsible for leading and managing all operational aspects of servicing and retaining clients.
• This position is also responsible for managing the transition of new business into MedImpact effectively, accurately, and timely.
• Ensures consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management and Renewal by leading and collaborating with their assigned client team, over 30 business units, and continually interacting with customers and consultants.
• The Account Manager is ultimately accountable for ensuring consistent customer satisfaction, delivering successful projects, building, and maintaining solid business relationships and successfully executing the delivery of additional revenue to MedImpact.
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization.
• Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues, escalate service recovery efforts, provide timely feedback to internal and external customers, raise customer satisfaction levels, and ensure that service gaps & lessons learned are incorporated into the client performance and planning strategy processes.
• Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals during the business relationship management and renewal phases.
• Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications.
• Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership internally/externally.
• Effectively educates the client to MedImpact systems and processes to ensure that the client is fully oriented to MedImpact.
• Completes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.)
• Provide regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficiencies.

Requirements:

• Level I: Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following: A minimum of two (2) years of account management or related client/customer service experience in a healthcare (health insurer, managed care, third party administrator, PBM, or pharmacy) setting
• A minimum of one (1) plus years’ proven and demonstrated experience with Project Management or Project Coordination using best practices for project methodology
• Two (2) years’ internal MedImpact experience may substitute for this requirement
• Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
• Level II: Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following: A minimum of four (4) years of account management or related client services experience, and at least four (4) plus years’ experience with Project Management or Project Coordination using best practices for project methodology
• Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entity, or equivalent combination of education and experience
• Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
• Level III: Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following: A minimum of six (6) years of account management or related client services experience, and at least six (6) plus years’ experience with Project Management or Project Coordination using best practices for project methodology
• Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entity, or equivalent combination of education and experience
• Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook
• Intermediate to advanced knowledge in Visio
• Pharmacy Technician license or national certification desired.
• Successful completion of MedImpact Internal Certifications required within one (1) year of active employment in role (i.e., MedAccess Certification, Cognos, and Med Coaching Certification).

Benefits:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

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