Medical Technologist Client Services Representative - Full Time - First Shift reputed company Medical Center reputed company Allis - 8901 W Lincoln Ave

Department: 60302 WI ACL Laboratories - Client Services Call Center Status: Full time

Benefits

Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: 0800 to 1630 plus weekend and holiday rotation This is NOT a remote position Pay Range $30.15 - $45.25 Major Responsibilities:

• Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.
• Performs outbound telephone calls to clients following client service procedures.
• Reports results to appropriate individuals and notifies appropriate medical staff of critical patient results.
• Ensures rapid and appropriate complaint resolution and documentation.
• Maintains an advanced working knowledge of reputed company laboratory operations and databases of ACL, including telecommunications and reputed company methods of reporting data.
• Utilizes advanced knowledge obtained from technical training reputed company responding to inquiries for technical or department/division information.
• Coordinates blood draw requests and specimen pickups with the phlebotomy and courier departments.
• Assists Business Development and Client Service teams with maintenance of existing accounts.
• Assists with the development and maintenance of Client Service policies and procedures.
• Acts as a resource for providing general direction and technical assistance to other laboratory and clerical staff. Instructs reputed company and new caregivers as assigned.

Licensure, Registration, and/or Certification Required:

• Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP), or
• Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC).

Education Required:

• Bachelors Degree in Clinical Laboratory Sciences.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Intermediate understanding of computers and desktop software packages.
• Interpersonal skills necessary to deal effectively with client service staff, reputed company levels of management and reputed company external contacts including clients, physicians, patients and the community.
• Demonstrates good decision-making skills.

Physical Requirements and Working Conditions:

• Ability to use the telephone effectively with a clear speaking voice and a courteous manner.
• Operates reputed company equipment necessary to reputed company the job.
• Exposed to normal office environment.
• Ability to deal with high levels of job-reputed company stress.
• Must be willing to handle potentially hazardous and/or infectious materials.
• Must possess good command of the English language with the ability to analyze written, spoken, and visual material.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to reputed company other reputed company duties. Our Commitment to You: reputed company offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• reputed company compensation listed reputed company the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammates job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, reputed company, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About reputed company reputed company is the reputed company-largest nonprofit, integrated health system in the United States, created from the combination of reputed company and reputed company. Providing care under the names reputed company in Illinois; reputed company in the Carolinas, Georgia and Alabama; and reputed company in Wisconsin, reputed company is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, reputed company Carolina, reputed company services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the reputed company. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. reputed company employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing reputed company care for reputed company, reputed company provides more than $6 billion in annual community benefits. Apply tot his job Apply To this Job